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FAQ

Frequently Asked Questions:

Accomodation

Accommodation at the airport?

There is a Novotel hotel adjacent to the International terminal and a number of other hotels nearby many of which offer free transfers between the hotel and the terminal - click here to find out more.
airline contacts

Baggage allowances, flight updates or special assistance?

If you have a query in regards to baggage allowances, lost baggage, excess baggage charges, flight updates, or special assistance please contact your airline direct. A list of all the airlines at Auckland Airport can be found here
baggage services

Baggage services?

If you have a query in regards to baggage services including baggage storage please click here for the international terminal and click here for the domestic terminal.

 

liquids aerosols and gels

Security information on liquids, aerosols and gel restrictions?

If you have a query in regards to allowances of liquids, aerosols and gels that you can take in your cabin baggage please click here

 

food and plant

Food and plant materials restrictions?

If you have a query in regards to what food and plant materials you can bring into New Zealand please contact the Ministry of Agriculture and Forestry (MAF). Please refer to www.biosecurity.govt.nz

 

customs

New Zealand customs information?

If you have a query in regards to Customs formalities when you arrive or depart New Zealand or about importing household effects, motor vehicles, boats and aircraft please refer to www.customs.govt.nz/travellers

 

immigration

Visa requirements?

If you have a query in regards to visa requirements, including transit visas, for visiting New Zealand please refer to www.immigration.govt.nz

 

left luggage

Lost items on board an aircraft?

If you have a query in regards to items lost on board an aircraft please contact the airline. A list of all the airlines at Auckland Airport can be found here.

 

lost property

Lost items at the terminals?

For items that are lost or found within the International or Domestic terminals at Auckland Airport please click here

 

eye

Advertising at the airport?

If you are interested in advertising in or around Auckland Airport please contact cameron.taylor@oohmedianz.com or visit www.oohmedianz.com

 

If you wish to make an enquiry or give feedback you may do so by visiting out contact us page.