Frequently Asked Questions:
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Accommodation at the airport?
There is a Novotel hotel adjacent to the International terminal and a number of other hotels nearby many of which offer free transfers between the hotel and the terminal - click here to find out more. |
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Baggage allowances, flight updates or special assistance?
If you have a query in regards to baggage allowances, lost baggage, excess baggage charges, flight updates, or special assistance please contact your airline direct. A list of all the airlines at Auckland Airport can be found here |
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Baggage services?
If you have a query in regards to baggage services including baggage storage please click here for the international terminal and click here for the domestic terminal.
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Security information on liquids, aerosols and gel restrictions?
If you have a query in regards to allowances of liquids, aerosols and gels that you can take in your cabin baggage please click here
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Food and plant materials restrictions?
If you have a query in regards to what food and plant materials you can bring into New Zealand please contact the Ministry of Agriculture and Forestry (MAF). Please refer to www.biosecurity.govt.nz
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New Zealand customs information?
If you have a query in regards to Customs formalities when you arrive or depart New Zealand or about importing household effects, motor vehicles, boats and aircraft please refer to www.customs.govt.nz/travellers
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Visa requirements?
If you have a query in regards to visa requirements, including transit visas, for visiting New Zealand please refer to www.immigration.govt.nz
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Lost items on board an aircraft?
If you have a query in regards to items lost on board an aircraft please contact the airline. A list of all the airlines at Auckland Airport can be found here.
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Lost items at the terminals?
For items that are lost or found within the International or Domestic terminals at Auckland Airport please click here
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Advertising at the airport?
If you are interested in advertising in or around Auckland Airport please contact camerontaylor@eyecorp.co.nz or visit www.eyecorp.com
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If you wish to make an enquiry or give feedback you may do so by visiting out contact us page.