Terms and Conditions

TERMS AND CONDITIONS FOR ONLINE BOOKING OF EMPEROR LOUNGE

Emperor Lounge Booking and Payment Terms

  1. Introduction 

    These are the terms and conditions on which we accept bookings online to use the Emperor Lounge. By making a Booking you represent that you have read, understood and accepted these terms and conditions and the Conditions of Use, which also apply and form part of the same contract created by a Booking. The Conditions of Use are set out below. 

    It is important that you read and understand both the Booking and Payment terms and conditions and the Conditions of Use before completing your Booking.

    In these Booking and Payment Terms the following words or phrases have the following meanings:-

    "Airport" means Auckland Airport, New Zealand. 

    “Booking” means a booking for the use of Emperor Lounge at the Airport. 

    Booking and Payment Terms” means these booking and payment terms. 

    Booking Period” means the date and period for your use of the Emperor Lounge which runs from 3 hours before your stated flight departure time. 

    "Charges" means the charges paid by the Customer for use of the Emperor Lounge in accordance with a Booking. 

    Conditions of Use” means the conditions of use for the Emperor as these are published on our website (www.aucklandairport.co.nz) from time to time. 

    "Customer" means the person, firm or company making a Booking. 

    Emperor Lounge" means the private executive lounge operated by us in the departure area of the Airport with seating and refreshment facilities

    Maximum Stay” means a continuous period of 3 hours ending at your stated flight departure time. 

    We, us, our” means Auckland International Airport Limited. 

    You, your” means any person who makes a Booking or (where the context allows) uses the Emperor Lounge. 

    Words in the singular shall include the plural and vice versa, references to any gender shall include the other reference to legal persons shall include natural persons and vice versa.

    The headings are for information only and do not affect the interpretation of these Booking and Payment Terms.

    These Booking and Payment Terms and any Booking resulting from them are subject to New Zealand law.

    We do not guarantee that all facilities and services will be available within the Emperor Lounge at any given time. 

  2. The Agreement between you and us 

    2.1 These Booking and Payment Terms apply to your Booking. So do the Conditions of Use. 

    2.2 We intend relying on both the Booking and Payment Terms and the Conditions of Use. If there is anything you do not understand or do not agree with please discuss this with us before you make your Booking 

    2.3 Our employees or authorised agents are not permitted to make any representations unless these are confirmed in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us. 

    2.4 Nothing in these Booking and Payment Terms or the Conditions of Use affects your statutory rights. 

    2.5 If you book online a binding agreement will exist between you and us after you have transmitted a completed booking form to us and we have sent our e-mail acknowledgement to you in accordance with condition 3 below. 

  3. How to Book Online 

    3.1 If you wish to use the Emperor Lounge and book online please complete and send your booking form to us. 

    3.2 Once we have received your completed booking form we will send an e-mail to you at the address you have given on the booking form. That email will include a booking reference which you need to quote if you want to contact us about your Booking. 

    3.3 The Booking will be completed when we send that email. 

    3.4 Please check straight away that the information given on the Booking acknowledgment is correct. Let us know immediately if it is not. Our contact details are set out below. 

    3.5. The Booking is personal to the person making it. It cannot be transferred to any other person. 

    3.6 If you book online, we may send emails to you that are relevant to your Booking. We may also send to you details of future Airport offers if you opt in to receive mailers from Auckland Airport. 

  4. How to Book on the day 

    4.1 If you wish to use the Emperor Lounge but have not pre-booked, lounge access may be given subject to availability but that may be at a different rate to the online charges.

    4.2 Access cannot be guaranteed on the day. 

    4.3 Payment will be by credit card only at lounge reception.

    4.4 If we agree to allow use of the Emperor Lounge the Conditions of Use will apply. 

  5. Amending or Cancelling a Booking 

    5.1 You may cancel your Booking at any time before commencement of the Booking Period and you will be refunded the Charges you have paid, but if you cancel less than 48 hours before the start of the Booking Period we will deduct an administration fee of NZD $10.00. In the event of failure to use the Emperor Lounge for any reason you will not be entitled to a refund. 

    5.2 Online - You can cancel or amend your Booking online at www.aucklandairport.co.nz by clicking on “Manage My Booking”. 

    5.3 By e-mail - You can cancel or amend your Booking by email to emperorlounge@aucklandairport.co.nz We recommend that you e-mail or cancel or amend online. 

  6. Charges and How to Pay 

    6.1 The Charges that you are quoted include GST and are fixed when you make your Booking. 

    6.2 You can pay for your Booking by using any of the credit or debit cards that we accept. Details are shown on the online booking form. 

  7. What to do on Arrival 

    7.1 We do not issue tickets. When you arrive at the Emperor Lounge you must present your booking confirmation and booking reference number. Admission without proper documentation will be at the absolute discretion us or our authorised agent operating the Emperor Lounge.

  8. Period of Use 

    8.1 The period during which you can use the Emperor Lounge is limited to the Maximum Stay. 

    8.2 We do not accept any liability if you cannot use the Executive Lounge for the whole or any part of your Booking Period.

  9. Comments and Complaints 

    9.1 Any comments relating to the booking procedure should be emailed to us at tellus@aucklandairport.co.nz oremperorlounge@aucklandairport.co.nz . 
    If your experience with us was less than perfect and you wish to provide feedback, please provide as much information as possible. This will make it easier for us to deal with your complaint. 

    9.2 We will try and answer all queries within 5 working days. If we cannot, we will tell you when we expect to be able to do so. 

  10. Variation

    10.1 We reserve the right, at our sole discretion, to modify or alter the Booking and Payment Terms at any time without prior notice. Such changes will become effectively immediately upon their posting on our website. 

Conditions of Use

  1. General 

    In these conditions of use the following words or phrases have the following meanings:

    "Airport" means Auckland Airport. 

    "Charges" means the charges paid by the Customer to us or on its behalf in respect of the Emperor Lounge. 

    "Customer" means the person, firm or company booking the use of the Emperor Lounge. 

    "Emperor Lounge" means the private executive lounge operated by us in the departure area of the Airport with seating and refreshment facilities including but not limited to: 

    a) a range of alcoholic beverages, wines, beers and spirits
    b) a variety of soft drinks 
    c) tea and coffee
    d) a choice of full Halal light meals and snacks
    e) a range of magazines and newspapers
    f) free Sky TV, wifi access and internet station use 
    g) showers and complimentary shower packs

    We, us, our” means Auckland International Airport Limited. 

    The headings are for information only and do not affect the interpretation of these terms and conditions. 

    Words in the singular shall include the plural and vice versa, references to any gender shall include the other reference to legal persons shall include natural persons and vice versa. 

  2. Formation of Contract

    2.1 The Emperor Lounge is provided and operated by us subject to these terms and conditions of use. By making a Booking and paying the Charges, the Customer represents that he has read, understood and accepted these terms and conditions of use. 

    2.2 None of our representatives, employees or sales people or agents has authority to vary, amend or waive any of these terms and conditions. 

  3. Emperor Lounge Facilities 

    3.1 The layout and appearance of the Emperor Lounge may change from time to time so any descriptions or pictures of it, for example in advertising material are only intended to be a guide and not to be relied upon by the Customer or treated as binding or as forming part of these conditions or any contract with the Customer. 

    3.2 We will use reasonable endeavours to make the Emperor Lounge available during the hours advertised, but we reserve the right to vary the hours of operation or close the Emperor Lounge due to refurbishment, relocation or otherwise in which case an alternative Emperor Lounge will be provided or a refund of the Charges will be made at our discretion. 

    3.3 We will use reasonable endeavours to make sure a suitable environment is maintained in the Emperor Lounge including keeping it clean and tidy, ensuring staff are on hand to respond to any queries and that any persons whose behaviour is unsuitable is removed from it. 

    3.4 We shall have the right to refuse a Customer entry to the Emperor Lounge or any or its facilities for any statutory, regulatory or Airport policy reasons including but not limited to health and safety policies or fire regulations. 

    3.5 Children under the age of 12 are only permitted into the Emperor Lounge if accompanied by an adult. 

    3.6 The Emperor Lounge forms part of the Airport and is subject to Airport Byelaws from time to time in force. 

  4. Charges 

    4.1 Charges payable for the Emperor Lounge shall be as stated (current at the date of booking) and are inclusive of GST. 

  5. Terms of Payment 

    5.1 Customers shall pay for the Emperor Lounge when booking by entering the details of their debit or credit card onto the on-line booking form, provided that such credit or debit card is listed as acceptable to us on the booking form instructions. 

    5.2 Unless otherwise agreed in writing, the Customer shall not be entitled to any discount. 

  6. Customer's obligations 

    6.1 Customers shall: 

    a)dress to a standard reasonably to be expected from someone entering an executive style restaurant or lounge; 

    b)not smoke

    c) not remove food, drink, newspapers or magazines 

    d) not disturb or annoy other customers 

    e) comply with the directions and requests of staff at the Emperor Lounge.

    6.2 We reserve the right, in our absolute discretion, to exclude entry to the Emperor Lounge or to ask a Customer to leave if they do not comply with these obligations. In such circumstances no refund will be given

  7. Limitation on Liability 

    7.1 We will not under any circumstances be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of contract, loss of revenue or loss of business, howsoever arising whether in contract, tort (including negligence) or statutory duty or otherwise. 

    7.2 If for any reason we are responsible for any loss or damage arising out of the Customer’s use of the Emperor Lounge, our aggregate liability, (whether in contract, tort (including negligence) or breach of statutory duty or otherwise) to the Customer for any loss or damage (whether asserted by the Customer or third parties), of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the Charges paid by the Customer for the use of the Emperor Lounge. 

    7.4 Under no circumstances will we be liable for any Customer failing to board his flight. 

    7.5 Under no circumstances will we be liable or responsible for the personal belongings of any Customer, and a Customer shall take personal belongings into the Emperor Lounge area solely at his own risk. 

    7.6 All information, recommendations and advice given by us or on our behalf to the Customer regarding Airport services or flight details are given without liability on our part. 

    7.7 The Customer shall fully indemnify and compensate us, our employees, sub- contractors and agents in respect of all actions, suits, claims, demands, costs, charges or expenses arising (whether asserted by the Customer or third party) out of or in connection with the use by the Customer of the Emperor Lounge which are caused directly or indirectly through the act or omission, wilful misconduct or negligence of the Customer. 

  8. Force Majeure 

    8.1 We will not be liable for any loss or damage caused to or suffered by the Customer as a direct or indirect result of the provision of the Emperor Lounge being prevented, restricted, hindered or delayed due to any circumstances outside our control. 

  9. Waiver 

    9.1 The right powers and remedies provided pursuant to these conditions are cumulative and do not exclude or affect any rights, powers or remedies provided by law. No delay by us in exercising or non-exercising of any rights or remedies under these conditions shall operate as a waiver or release of that right, power or remedy. 

  10. Variation

    10.1 We reserve the right, at our sole discretion, to modify or alter these conditions at any time without prior notice. Such changes will become effectively immediately upon their posting on our website. 

  11. Governing Law 

    11.1 These conditions shall be construed in accordance with New Zealand law and the Customer accepts the exclusive jurisdiction of the New Zealand courts.