Terminal services and facilities

International terminal hours

The international terminal is open 24 hours a day, 7 days a week.  The shops, situated inside the terminal, are open for all incoming and outgoing flights.  For specific hours of trade, please click here.

Luggage trolleys

Trolleys are free of charge and are available throughout the terminal.

Airport VIP lounges

Relax in one of the airport’s VIP lounges available for travellers. Please contact the airline you are travelling with to find out if you are able to use a VIP lounge and which lounge you will be enjoying, and view our airport maps to see how to get there!

Document services

Click here for a full range of document download, print, copy, scanning and fax services

Baggage services

Click here for information on baggage storage, wrapping, excess baggage and lost luggage.

Family facilities

For those travelling with babies or small children, please click here to view our family facilities

Information points

Our airport hospitality ambassadors, otherwise known as 'bluecoats' for their distinctive coloured jackets, are on hand to offer passengers help when at the airport. They can help you find your way and direct you to what you need. We also have information kiosks situated around the terminal. For more information please click here.

Internet Access - Wifi

Wireless hotspots in the international terminals keep our passengers connected. Our wireless network easily allows you to email, surf the net or access your company's intranet using your handheld device or laptop computers. Click here for rates and payment options.

Lost property and left luggage

Lost property found within the international terminal can be claimed from our lost property office. The lost property office, which can be found using our airport maps, is in the operations building at the rear of the international terminal. Property can be claimed from this office between 9am-4pm (Monday – Friday). Phone +64 9 256 8813 or email lostproperty@aucklandairport.co.nz.

Duty free items found in the transit area will be passed on to NZ Customs.

Passengers who lose their passports, should contact the airport Police on +64 9 275 9046.

It is our policy to immediately destroy perishable goods, so please be aware of this.

Please contact the airline you travelled with directly for any items left on board an aircraft.

Mail Services

Postage stamps are sold at:

Medical services and first aid

For urgent medical attention or to use a first aid room dial 98777 on any airport phone (not the Telecom telephones) in the terminals

• Full medical and healthcare services are available from The Airport Doctors at the Airport Shopping Centre, John Goulter Drive. Open 8am-6pm (Monday - Friday), 9am - 1pm (Saturday). Closed Sunday and public holidays. Phone +64 9 256-8655.

Emergency services

For all other emergencies at the airport dial 98777 on any airport phone (except the Telecom telephones) in the terminals.

Foreign exchange and banking services

Banking services

Automatic Teller Machines (ATMs) are throughout the international and domestic terminals. These ATMs accept VISA, MasterCard, Amex, Diners Club cards and all Plus cards.

Currency exchange

Travelex, is the world's foreign exchange specialist, with ten stores located in the international and domestic terminals, open 365 days a year, for all arriving and departing flights.

All major and most exotic currencies are available from Travelex at the international and domestic terminals.

Showers and toiletries

We have free shower facilities for transit passengers along with vending machines that sell toiletries and travel products that meet the security requirements of international flights. For more information please click here.

Smoking areas

Smoking is permitted before security in designated areas of the forecourt at the international terminal. Departing and transit travellers can access the smoking lounge after security, on the second level of the international terminal.

Special assistance

Please click here for more information on options and facilities available for travellers with special needs.

Spectators

Look-out lounge observation area

Our look-out lounge observation area has excellent views of the airfield and departing travellers. On the top floor of the international terminal, the observation area houses a display about pioneering aviator Jean Batten and shows her historic Percival Gull aircraft. Use our airport maps to be part of this interesting piece of New Zealand aviation history.

Telephones

For information on using pay phones and cellphone services please click here.

Travel needs

The Flight Centre offers a great range of well-priced airfare deals and holiday packages.

Worship

Chapel

An non denominational chapel is provided as a quiet place for contemplation to all travellers. Use our airport maps to find the chapel, located airside near Artport.

Muslim prayer mat

The prayer mat is on the first floor, international terminal, in the western pedestrian bridge. Please view our airport maps to find out where to go.