Lost property found within the international and domestic terminal can be claimed from our Operations Reception lost property office. To find it go to the international check-in area, turn left and head out door 1 and then turn right.
Our office is for business hours only (8am and 4.30pm Monday to Friday) except for in urgent circumstances (owner about to depart on flight or leave airport) so if you wish to claim property outside these hours you will need to use the intercom at the reception door and someone will come and help you. You will be given a reference number for your property which you must bring with you upon collection along with some photo ID. You can send someone on your behalf but must specify this person prior to picking up the items.
Our contact details are
Phone: +64 9 2559039
Our postal address is
Auckland International Airport Ltd
Po Box 107084
Duty free items which are left airside will be passed onto NZ Customs and you will need to contact them directly on +64 9 2556681 and they will advise you how to collect your items.
All Passports found will be given to the Airport Police and you should contact then directly on +64 9 2759046.
If your lost item was left on-board an aircraft you will need to contact your airline directly.
It is our policy that all perishable items be destroyed immediately, so please be aware of this.