Frequently Asked Questions
Frequently Asked Questions about booking Emperor Lounge online
There are 5 simple steps to a successful booking:
- Select your flight date and time and number of places to be reserved in the lounge
- Select your lounge option
- Complete your personal details
- Complete your payment details
- Print out your confirmation invoice and email
Can I use the lounge if I am travelling on a domestic flight?
No. The lounge is located after security in the International Terminal so you need to be travelling on an international flight.
Can children use the lounge?
Children will be permitted into the lounge at the discretion of the manager. Children above 5 years old will be charged at the adult rate, children under 5 go free.
The lounge however is designed as a tranquil relaxing space for business and leisure passengers - children must behave accordingly and be supervised at all times.
Is there an additional booking fee?
No booking fee is applied to bookings made via this website.
How far ahead can I book?
You may book up to 12 months ahead of your travel date.
Can I book at short notice?
The latest you may book online is 24 hours ahead of arrival time.
‘Pay on the door’ access into Emperor Lounge is subject to availability and cannot be guaranteed.
What payment methods are accepted?
Auckland Airport accepts the following cards: Visa, MasterCard and American Express.
How do I know that my booking has been placed?
Shortly after placing your booking, you will receive an email with a booking reference number confirming all your details. You should print this email and bring it with you to the Airport. You can also view your booking by simply clicking on “Manage my Booking” on the Auckland Airport website.
All bookings are made subject to our Terms and Conditions.
What happens if I need to cancel my booking?
You can cancel all bookings up to 24 hours prior to your scheduled departure time at no charge.
The simplest way is to click on the "Manage my Booking" button at the top of the Emperor Lounge homepage.
In all communication please quote the booking reference number.
What if I need to amend my booking?
You may amend your booking up to 24 hours prior to your scheduled departure time at no charge.
The simplest way is to click on the "Manage my Booking" function at the top of the Emperor Lounge homepage.
In all communication please quote the booking reference number.
What happens if I forget or lose my booking confirmation?
If you do not have your booking confirmation, you are still able to enter the lounge with your passport ID.
Alternatively you can have a new booking confirmation resent by clicking on the "Manage my Booking" button at the top of the website.
What is "Manage my Booking"?
This service enables you to amend or cancel your booking online.
What is "Display Previous Bookings"?
This allows you to view the recent bookings you have made. You will simply need to enter your email address and postcode from the last booking made.
How do I provide feedback?
We are committed to the highest standards of customer care. If you would like to provide us with feedback on any aspect of the service you receive please contact us at –
emperorlounge@aucklandairport.co.nz
After your booking is made
How can I contact you?
If you have any queries, please do contact:
Email: emperorlounge@aucklandairport.co.nz
Address: Auckland Airport Emperor Lounge
PO Box 73020
Auckland
New Zealand