Sorry, we seem to be having some technical difficulties.

If you have come to this page while booking a car park or Emperor Lounge, your booking may have still been completed, please wait 10 minutes and check your email for a confirmation of booking before trying again.

If you think something is broken and would like to report it, or you have a question, please contact us via the email address below.

Email tellus@aucklandairport.co.nz

Alternatively, phone us on +64 9 275 0789 or 0800 247 767 (calls within New Zealand only)


For further information download our new app which is like having your own personal assistant at the airport, giving you helpful alerts, updates and reminders.

You can also find us on Facebook or follow us on Twitter.


Other contacts at the airport

Aviation Security Service +64 9 255 6001
New Zealand Customs +64 9 926 5613
MPI Biosecurity New Zealand +64 9 909 8609
Immigration New Zealand +64 9 914 4100 or 0508 55 88 55 (toll free number within NZ only)
Airport Police +64 9 275 9046
Airways Corporation +64 9 255 0109
Department of Internal Affairs +64 9 275 9617

Please note that Auckland Airport is not responsible for flight information, customs, biosecurity, immigration or baggage handling queries. You will need to contact the airline direct or the relevant government agency for flight or travel specific information.