International departure information

Before you get to the airport make sure that you and your luggage adheres to aviation security regulations - including those relating to what you can carry onto the plane in your hand luggage.

Find out about carrying liquids, aerosols and gels before you get to the airport, and remember it is always wise to check your airline ticket for more information.


Check in

The check in counters for international passengers are located on the ground floor of the international terminal

When checking in, you must have the following documents:

  • Passport
  • Travel documents, including ticket and/or booking reference.

Departure area

After checking-in on the ground floor, passengers should go to the first floor. Passengers are advised to enter the departure area to complete Customs and emigration formalities and then move on to their departure gate lounge. Our airport maps will help guide you to the right place.


Customs and emigration

To help us ensure processing flows smoothly for the benefit of all passengers, before reaching the Customs counter please have your boarding pass, departure card and passport ready.


Security check point

Help our security team keep you safe by keeping to our safety procedures. After completing Customs formalities all passengers pass through the security screening point operated by the Aviation Security Service.


Online shopping and terminal shopping facilities

Shop online with The Mall

Shop duty free and tax free online before you fly and we’ll have your purchases ready and waiting for you to pick up when you fly, pick up at departures or arrivals - just choose a Collection Point option that suits you. Shop spirits, fragrances, jewellery, clothing and more. Shop now.

In terminal

Our shops, dining and relaxation facilities offer travellers a great choice of leisure activities for you to enjoy once you have passed through the emigration check point. We have specialist, kiwi souvenir and duty free shops, including:

  • clothing and jewellery
  • books, music and art
  • confectionary and wine
  • cosmetics and fragrances
  • small electronic appliances

Departure information

Departure gate information is displayed on monitors throughout the departure area and after security. Passengers are advised to check the monitors for their departure gate. Each departure gate is clearly numbered and the flight number provided. Our airport maps and friendly staff will help point you in the right direction!


Safe Travel

When planning your travel, and before you leave NZ check out the SafeTravel website. The website has destination specific important health and general advisories you should be aware of before you travel.

While mosquitoes in New Zealand don’t carry diseases, in many other countries they do and there are other bugs to be aware when you travel. See Ministry of Health website for more information on the bugs to be aware of and what precautions you can take to avoid being bitten.


Security restrictions: liquids, aerosols and gels

The New Zealand Government has introduced new security arrangements for all international flights to and from New Zealand airports.

At Auckland Airport, our focus is to make the security process as simple and friendly as possible, whilst still ensuring all international passengers comply with new regulations.

Batteries and power banks

Whether a battery can be carried or not depends on the type of battery, its configuration, or the number being carried. It is always best to check with your airline, but as a general guide the following rules almost always apply

  • Batteries installed in consumer electronics / equipment. These items can be carried provided the batteries are securely installed in the device and the device is protected so it cannot be accidentally turned on.
  • Spare or loose batteries – These batteries must be carried separately, and must be carried in your carry-on luggage. They must also be well protected and/or insulated to prevent short-circuiting.
  • Power banks / Power packs must be in carry-on baggage only. If the power bank has multiple purposes , it will still be considered a power bank and considered a dangerous good.
About Strata Club

About Strata Club

Find out more about how earn Strata Points with Auckland Airport and Strata Partners


Learn more
Improving access to, from
and around the airport

Improving access to, from and around the airport


Find out more