Corporate

Contact us

Frequently Asked Questions:

Accomodation

Accommodation at the airport

There is a Novotel hotel adjacent to the International terminal and a number of other hotels nearby many of which offer free transfers between the hotel and the terminal - click here to find out more.
airline contacts

Baggage allowances, flight updates or special assistance

If you have a query in regards to baggage allowances, lost baggage, excess baggage charges, flight updates, or special assistance please contact your airline direct. A list of all the airlines at Auckland Airport can be found here
baggage services

Baggage services

If you have a query in regards to baggage services including baggage storage please click here for the international terminal and click here for the domestic terminal.

liquids aerosols and gels

Security information on liquids, aerosols and gel restrictions

If you have a query in regards to allowances of liquids, aerosols and gels that you can take in your cabin baggage please click here

food and plant

Food and plant materials

If you have a query in regards to what food and plant materials you can bring into New Zealand please contact the Ministry of Agriculture and Forestry (MAF). Please refer to www.biosecurity.govt.nz

customs

New Zealand customs information

If you have a query in regards to Customs formalities when you arrive or depart New Zealand or about importing household effects, motor vehicles, boats and aircraft please refer to www.customs.govt.nz/travellers

immigration

Visa requirements

If you have a query in regards to visa requirements, including transit visas, for visiting New Zealand please refer to www.immigration.govt.nz

left luggage

Lost items on board an aircraft

If you have a query in regards to items lost on board an aircraft please contact the airline. A list of all the airlines at Auckland Airport can be found here.

lost property

Lost items at the terminals

For items that are lost or found within the International or Domestic terminals at Auckland Airport please click here

eye

Advertising at the airport

If you are interested in advertising in or around Auckland Airport please contact camerontaylor@eyecorp.co.nz or visit www.eyecorp.com

Government Agencies

Aviation Security Service +64 9 256 1700 
New Zealand Customs +64 9 275 9059 
MAF Biosecurity New Zealand +64 9 909 8609
Immigration New Zealand +64 9 914 4100 or 0508 55 88 55 (toll free number within NZ only)
Airport Police                                   +64 9 275 9046 
Airways Corporation +64 9 275 3109 
Department of Internal Affairs +64 9 275 9617 

Auckland Airport contacts:


Please note that Auckland Airport is not responsible for flight information, customs, biosecurity, immigration or baggage handling queries. You will need to contact the airline direct or the relevant government agency for flight or travel specific information. For airport services and feedback please use the contact options below:

Main contacts (24 hours)
Telephone: +64 9 275 0789 or 0800 247 767 (calls within New Zealand only)
Fax: +64 9 275 5835

Got a question?

If you would like to ask us a question please click here askus@aucklandairport.co.nz

Feedback?

If you would like to give us your feedback please click here

Parking or online booking queries?

If you have any parking queries, including issues in regards to the online booking system, please email parking@aucklandairport.co.nz

Emails will be received during standard business hours. After hours, on weekends and on NZ public holidays, emails will not be checked by a member of our team. They will be actioned as soon as possible on the next business day. For urgent enquiries please use the above telephone numbers

Mailing address   Delivery address
Auckland Airport
PO Box 73020 
Manukau 2150
New Zealand

First floor International terminal
Ray Emery Drive
Auckland Airport
Auckland, New Zealand