Browse our FAQs

There is a Novotel hotel adjacent to the International terminal and a number of other hotels nearby many of which offer free transfers between the hotel and the terminal - Find out more.

If you are interested in advertising in or around Auckland Airport please visit www.apnoutdoor.co.nz.

If you have a query in regards to baggage allowances, lost baggage, excess baggage charges, flight updates, or special assistance please contact your airline direct. See the list of all the airlines at Auckland Airport.

If you have a query in regards to baggage services including baggage storage for the international terminal.

If you have a query in regards to what food and plant materials you can bring into New Zealand please contact the Ministry for Primary Industries (MPI). Please refer to www.mpi.govt.nz

For items that are lost or found within the International or Domestic terminals at Auckland Airport please see lost property and left luggage.

If you have a query in regards to items lost on board an aircraft please contact the airline.

If you have a query in regards to Customs formalities when you arrive or depart New Zealand or about importing household effects, motor vehicles, boats and aircraft please refer to www.customs.govt.nz

If you have a query in regards to allowances of liquids, aerosols and gels that you can take in your cabin baggage.

If you have a query in regards to visa requirements, including transit visas, for visiting New Zealand please refer to www.immigration.govt.nz

There are 5 simple steps to a successful booking online:

  • Select your arrival date and time and number of places to be reserved in the lounge
  • Select your lounge option
  • Complete your personal details
  • Complete your payment details
  • Print out your confirmation invoice and email

Emperor Lounge is only available for passengers departing New Zealand internationally or in transit between two international flights. It is not valid for passengers arriving into New Zealand or for passengers yet to be processed through security. 

The opening hours are from 6:00am  -1:00am (summer), and 6am - Midnight (winter) Monday to Sunday.

No, unfortunately Emperor Lounge is only available to those travelling internationally from Auckland or in transit between two international flights. It is not valid for passengers arriving into New Zealand or for passengers yet to be processed through security.

Yes – on the checkout, enter one of the names of the guest you are booking on behalf.

You may book up to 12 months ahead of your travel date depending on the lounge product you are booking. Promotional deals may have a shorter life span.

The latest you may book online is 24 hours ahead of your arrival time.

No, there is no extra booking fee and all prices are inclusive.

Shortly after placing your booking, you will receive a confirmation email with a booking reference number. Print this email and bring it with you to the lounge. You can also view your booking by simply clicking “Manage my booking” on the Emperor Lounge booking page.

You may amend or cancel your booking up to 24 hours prior to your scheduled arrival time at no extra charge.

The simplest way is to click “Manage my booking” on the Emperor Lounge booking page.

Please contact the Emperor Lounge at emperorlounge@aucklandairport.co.nz.

Admission of large groups of passengers travelling together will be at the discretion of the lounge manager and depends on available capacity.

No, you don’t have to book online and you can pay on the door, however booking online gets you access to a reduced rate of $49 for a three hour stay rather than a walk up price of $55. Booking online also guarantees entry, walk ups may be denied entry as we may be at full capacity. 

Auckland Airport accepts the following cards for payment online; Visa, MasterCard, American Express, and Diner’s Club.

On terminal at Emperor Lounge we accept the following cards; EFTPOS, Visa, MasterCard, and Diner’s Club. Cash is not preferred but will be accepted only at the Emperor Lounge door.

There are two options, either up to a three hour stay or up to an eight hour stay. We recommend the eight hour stay if you are a passenger with a long international to international transit. 

If you are unsure whether the airline will allow a check-in earlier than three hours prior to your flight departure, please check before booking to avoid disappointment.  

You can choose to extend your stay from three hours to eight hours whilst in the Emperor Lounge if you choose, by paying the balance between the two products on the day, however this is subject to availability.

You will be given access to Emperor Lounge on departure if you hold a Business or First Class ticket, and you are flying internationally with these selected airlines:

  • China Southern Airlines
  • Hawaiian Airlines
  • Korean Air
  • China Airlines
  • Malaysia Airlines
  • Philippine Airlines
  • Virgin Australia (Pacific Island flights only)
  • China Eastern.

You will be given access to Emperor Lounge if you are a member of  Priority Pass, Lounge Key or DragonPass.

If you are using one of these cards, you must present your card on the door of the Emperor Lounge entry. No pre-bookings are available and it is subject to availability. You may also get access via banking privileges e.g Diner’s Club. The Emperor Lounge team will check your card and advise.

Please check with your loyalty programme for the terms and conditions of your membership as it varies from programme to programme.

No, Emperor Lounge is owned by the Auckland Airport and is accessible to anyone flying on any international flight by booking online or on the door. The Koru Lounge is separately owned by Air New Zealand and is their business class lounge.

Children will be permitted into the lounge at the discretion of the manager. Children under 5 are free. Children 13 years and older will be charged as an adult. Emperor Lounge is designed as a tranquil, relaxing space for business and leisure passengers. Children must behave accordingly and be supervised at all times by parents and guardians.

No, however the menu is designed and tailored to cater for all ages.

An adult travelling alone at the age of 15 years. Alcohol will not be served to minors.

In New Zealand we adopt a relaxed, easy-going culture. We request that you dress appropriately in business attire of a casual nature. For example denim and closed tidy shoes are acceptable, no singlets or work boots.

Yes, please contact Emperor Lounge via emperorlounge@aucklandairport.co.nz with at least 24 hours’ notice, along with your booking reference and let us know about your dietary requirements.

Emperor Lounge is committed to providing food that is safe and meets the expectations of our customers. 

  • Shower facilities and complementary towel packs.
  • Bar facilities and non-alcoholic refreshments.
  • Complementary Wi-Fi and work stations.
  • Reading material & Sky TV.
  • Range of international hot and cold dishes and snacks.

There are two locations where coats and bags can be stored, however these are not locked.

Emperor Lounge is only accessible for passengers flying internationally. You will find the lounge airside on level 1. After security checks, proceed past the Duty Free shops and turn right. Follow the signs to premium lounges. Emperor Lounge is located on the left hand side opposite the escalator.

Please contact Emperor Lounge on emperorlounge@aucklandairport.co.nz. Vouchers are $49.00 + Admin fee. The vouchers will be shipped out to the given address.

Vouchers are valid for one year from the purchase date. If the voucher is close to expiry and it has yet to be used, please contact Emperor Lounge regarding an extension on emperorlounge@aucklandairport.co.nz. Renewal will be at the Emperor Lounge manager’s discretion.

The Emperor Lounge team will hand over any found item to the airport’s main lost property location. Any misplaced items can be claimed from the Operations Reception Office.

The office is open during business hours (8.00am-4.30pm). 

The contact details are:

Phone: +64 255 9039
Email: lostproperty@aucklandairport.co.nz

Location: Go to the international check-in area, turn left and head out door 1, and then turn right. View the airport maps here.

We are committed to the highest standards of customer care. If you would like to provide us with feedback on any aspect of the service you receive please contact us at www.tellemperorlounge.co.nz or email emperorlounge@aucklandairport.co.nz.

There are 5 simple steps to a successful booking:

  1. Select your date, time and terminal details via the parking booking form
  2. Select the parking option that best suits you 
  3. Complete your personal details 
  4. Complete your payment details (Including nominating which credit or debit card you will use to enter and exit the car park) 
  5. Print out your email confirmation details

Drive to the car park you have pre-booked. Signage is clearly visible at the airport, all car parks are identified by a letter. Please bring the map that is available on the website and on your confirmation email. Once you have located the car park you have booked, insert your nominated credit into the slot at the entrance barrier. The credit card recognises you have pre-booked and paid for your parking and will open for you. See instructions for further help. Please remember that you will need to bring your nominated credit card to both enter and exit the car park.

No booking fee is applied to bookings made via this website.

You may book up to 12 months in advance.

You may only book four hours prior to arrival time for our short term carparks and 24hrs in advance for our long term carparks.

The number of days charged for when you pre-book is calculated on the basis of the times and dates you select when making your booking. Charges for certain promotions may be calculated on the number of calendar days booked. See special promotion Terms and Conditions for further information.

Auckland Airport accepts the following debit and credit cards: Visa, MasterCard, Diners and American Express.

Shortly after placing your booking, you will receive an email with a booking reference number confirming all your details. You should print this email and bring it with you to the Airport including the map of where your booked car park is located. You can also view your booking by simply clicking on “Manage my Booking” on the Auckland Airport website.

All bookings made are subject to our Terms and Conditions.

You may amend your booking up to 24 hours prior to your booked entry time with no booking fee charge.  However, changes to extend your existing booking may be subject to additional parking charges.

The simplest way is to click on the ""Manage my booking" button in the parking section of the site. Enter your email address and booking reference number.

You can cancel all bookings up to 24 hours prior to your booked entry time.

The simplest way is to click on the "Manage my booking" button in the parking section of the site. Enter your email address and booking reference number.

If you do not have your booking confirmation, you are still able to enter and exit your booked car park, by entering your nominated credit card at the entry and exit barriers.

Alternatively you can have a new booking confirmation resent by clicking on the "Manage my booking" button in the parking section of the site.

This service enables you to amend or cancel your online booking. You can change your entry/exit dates and times and your nominated credit card.

You cannot amend your booking four hours prior to your car park entry time or after you have entered the car park.

This allows you to view your online bookings made in the last 12 months. You simply need to click on “Manage my booking” in the parking section of the site, Click on “My account” enter your email address and password then click on “display previous bookings” on the right hand side. This will bring up your previous 12 months bookings.

If you are going to use a different nominated credit card to that detailed on your email confirmation, you can amend this online. Simply click on “Manage my booking” in the parking section of the site. This change must be made 24 hours prior to your car park entry time

If you enter and exit the car park using a card that is not your nominated credit card, you will be charged at the rates displayed at the entry to the car park.

Your nominated credit card serves as your ticket to enter and exit the car park.

We are committed to the highest standards of customer care. If you would like to provide us with feedback on any aspect of the service you receive please contact us at -
parking@aucklandairport.co.nz or for refund enqiuries - parking.refundenquiry@aucklandairport.co.nz.

At the entry to your booked car park, insert your nominated credit card or debit card into the ticket slot of the entry barrier to gain access. Do not take a ticket.

The confirmation email you will receive gives comprehensive instructions on what to do when you arrive at the car park.

You may park in any vacant space in that car park.  A valid permit must be displayed if using a mobility car park space.

Simply insert the same credit card or debit card used at the entry. The barrier arm will lift to allow you to exit. 

The confirmation email you will receive gives comprehensive instructions on what to do when you arrive at the car park. 

If you enter the car park before your confirmed booking time, or exit the car park later than your confirmed booking time, the credit card or debit card that you use to exit the car park (i.e. your nominated card) will be debited with the cost of the additional time, based on the rates displayed at the entry to the car park. 

No refund will be made if your stay is shorter than the booking period. Please note that the tariff board rate is not necessarily the same rate as your online booking charge. 

If you are going to use a different nominated credit card or debit card to that detailed on your email confirmation, you can amend this online. Simply click on “Manage my booking” in the parking section of the site.

If you enter and exit the car park using a card that is not your nominated credit card or debit card, you will be charged at the rates displayed at the entry to the car park. 

Park & Ride operates a 24-hour bus service to and from the terminal and has 24/7 car park staff onsite.

Whilst many of our car parks has a number of accessible spaces available for mobility card holders, unfortunately you are unable to reserve any specific space via the online booking system.

Accessible car parks are available in car parks Q, M and R at the domestic terminal and car parks A, C and E at the international terminal. 

Once you are in the car park your current booking is unable to be extended. You would need to make another booking for the additional days you wish to stay in the car park. Once a new booking is made and you are ready to exit, please press the intercom help button at the exit column and tell the parking services team your new reference number, they will be able to locate your new booking and open the barrier.

If you arrive at your nominated car park and the full sign is out, this sign is in place for customers who have not made an online booking, all customers who have an online booking and are at their chosen car park will be able to enter using there nominated credit card.

Should you take a ticket by accident instead of entering your nominated credit card, please park in an available car parking space and on your return press the intercom button on the exit column. The parking services team will require your reference number to check your booking and will then raise the barrier for you. Please do not pay for the ticket at the automatic pay machine.

If you have any general parking queries, please contact:

Email: parking@aucklandairport.co.nz

If you have any parking refund queries, please contact: 

Email: parking.refundenquiry@aucklandairport.co.nz

Please provide the following information in your email:

  1. Nature of your enquiry
  2. The middle 8 digits of the credit card or debit card used. Please do not give us the expiry date and/or CVC number as they are not required.
  3. Online booking reference number (if applicable)

After receipt of your credit card or debit card number, response times are dependent on the time required to investigate your correspondence however we do endeavor to respond within 2 working days of receipt of your email.

Telephone: 0800 247 767

Call centre open: Monday to Sunday – 8am to 8pm