Browse our FAQs

There is a Novotel hotel adjacent to the International terminal and a number of other hotels nearby many of which offer free transfers between the hotel and the terminal - Find out more.

If you are interested in advertising in or around Auckland Airport please visit www.apnoutdoor.co.nz.

If you have a query in regards to baggage allowances, lost baggage, excess baggage charges, flight updates, or special assistance please contact your airline direct. See the list of all the airlines at Auckland Airport.

If you have a query in regards to baggage services including baggage storage for the international terminal.

If you have a query in regards to what food and plant materials you can bring into New Zealand please contact the Ministry for Primary Industries (MPI). Please refer to www.mpi.govt.nz

For items that are lost or found within the International or Domestic terminals at Auckland Airport please see lost property and left luggage.

If you have a query in regards to items lost on board an aircraft please contact the airline.

If you have a query in regards to Customs formalities when you arrive or depart New Zealand or about importing household effects, motor vehicles, boats and aircraft please refer to www.customs.govt.nz

If you have a query in regards to allowances of liquids, aerosols and gels that you can take in your cabin baggage.

If you have a query in regards to visa requirements, including transit visas, for visiting New Zealand please refer to www.immigration.govt.nz

If you have any queries, please do contact:

Email: emperorlounge@aucklandairport.co.nz
Address: Auckland Airport Emperor Lounge
PO Box 73020
Auckland
New Zealand

Children will be permitted into the lounge at the discretion of the manager. Children above 5 years old will be charged at the adult rate, children under 5 go free.

The lounge however is designed as a tranquil relaxing space for business and leisure passengers - children must behave accordingly and be supervised at all times

The latest you may book online is 24 hours ahead of arrival time.

‘Pay on the door’ access into Emperor Lounge is subject to availability and cannot be guaranteed.

No. The lounge is located after security in the International Terminal so you need to be travelling on an international flight.

Shortly after placing your booking, you will receive an email with a booking reference number confirming all your details. You should print this email and bring it with you to the Airport. You can also view your booking by simply clicking on “Manage my Booking” on the Auckland Airport website.

All bookings are made subject to our Terms and Conditions.

We are committed to the highest standards of customer care. If you would like to provide us with feedback on any aspect of the service you receive please contact us at –
emperorlounge@aucklandairport.co.nz.

You may book up to 12 months ahead of your travel date.

There are 5 simple steps to a successful booking online:

  1. Select your flight date and time and number of places to be reserved in the lounge
  2. Select your lounge option
  3. Complete your personal details
  4. Complete your payment details
  5. Print out your confirmation invoice and email

No booking fee is applied to bookings made via this website.

If you do not have your booking confirmation, you are still able to enter the lounge with your passport ID.

Alternatively you can have a new booking confirmation resent by clicking on the "Manage my Booking" button Emperor Lounge landing page.

You can cancel all bookings up to 24 hours prior to your scheduled departure time at no charge.

The simplest way is to click on the "Manage my Booking" button on the Emperor Lounge homepage.

In all communication please quote the booking reference number.

You may amend your booking up to 24 hours prior to your scheduled departure time at no charge.

The simplest way is to click on the "Manage my Booking" function on the Emperor Lounge homepage.

In all communication please quote the booking reference number.

Within "Manage my Booking" this allows you to view the recent bookings you have made. You will simply need to enter your email address and postcode from the last booking made.

This service enables you to amend or cancel your booking online

Auckland Airport accepts the following cards: Visa, MasterCard, American Express, Diners Club and China Union Pay.

If you have any queries, please do contact:

Email: parking@aucklandairport.co.nz  

Telephone: (09) 256 8898 

Address: Auckland Airport Parking
PO Box 73020
Auckland
New Zealand 

Call Centre open: Monday to Sunday – 8am to 8pm

You may only book four hours prior to arrival time.

Park & Ride operates a 24-hour bus service to and from the Terminal and has 24/7 car park staff onsite.

The number of days charged for when you pre-book is calculated on the basis of the times and dates you select when making your booking. Charges for certain promotions may be calculated on the number of calendar days booked. See special promotion Terms and Conditions for further information.

Shortly after placing your booking, you will receive an email with a booking reference number confirming all your details. You should print this email and bring it with you to the Airport including the map of where your booked car park is located. You can also view your booking by simply clicking on “Manage my Booking” on the Auckland Airport website.

All bookings made are subject to our Terms and Conditions.

We are committed to the highest standards of customer care. If you would like to provide us with feedback on any aspect of the service you receive please contact us at –
parking@aucklandairport.co.nz

You may book up to 12 months in advance.

There are 5 simple steps to a successful booking:

  1. Select your date, time and terminal details on the Quick Quote Parking Calculator
  2. Select the parking option that best suits you 
  3. Complete your personal details 
  4. Complete your payment details (Including nominating which credit card you will use to enter and exit the car park) 
  5. Print out your email confirmation details

No booking fee is applied to bookings made via this website.

Drive to the car park you have pre-booked. Signage is clearly visible at the airport, all car parks are identified by a letter. Please bring the map that is available on the website and on your confirmation email.   Once you have located the car park you have booked, insert your nominated credit into the slot at the entrance barrier.  The credit card recognises you have pre-booked and paid for your parking and will open for you.   See instructions for further help. Please remember that you will need to bring your nominated credit card to both enter and exit the car park.

At the entry to your booked car park, insert your nominated credit card into the ticket slot of the entry barrier to gain access. Do not take a ticket.

The confirmation email you will receive gives comprehensive instructions on what to do when you arrive at the car park. This information is also found on the Auckland Airport Parking homepage. 

Whilst each of our car parks has a number of accessible spaces available for Mobility Card Holders, unfortunately you are unable to reserve any specific space via the online booking system.

If you enter the car park before your confirmed booking time, or exit the car park later than your confirmed booking time, the credit card that you use to exit the car park (i.e. your nominated card) will be debited with the cost of the additional time, based on the rates displayed at the entry to the car park.

No refund will be made if your stay is shorter than the Booking Period.  Please note that the Tariff Board rate is not necessarily the same rate as your online booking charge.

If you do not have your booking confirmation, you are still able to enter and exit your booked car park, by entering your nominated credit card at the entry and exit barriers.

Alternatively you can have a new booking confirmation resent by clicking on the "Manage my Booking" button on the parking homepage. 

You can cancel all bookings up to 24 hours prior to your booked entry time.

The simplest way is to click on the "Manage my Booking" button on the parking home page, then enter your email address and booking reference number.

If you are going to use a different nominated credit card to that detailed on your email confirmation, you can amend this online. Simply click on “Manage my Booking” function on the parking website. This change must be made 24 hours prior to your car park entry time

If you enter and exit the car park using a card that is not your nominated credit card, you will be charged at the rates displayed at the entry to the car park.

Your nominated credit card serves as your ticket to enter and exit the car park.

Simply insert the same credit card used at the entry.  The barrier arm will lift to allow you to exit.

The confirmation email you will receive gives comprehensive instructions on what to do when you arrive at the car park.  

You may amend your booking up to 24 hours prior to your booked entry time with no booking fee charge.  However, changes to extend your existing booking may be subject to additional parking charges.

The simplest way is to click on the "Manage my Booking" button on the parking home page, then enter your email address and booking reference number.

This allows you to view your online bookings made in the last 12 months. You will simply need to enter your email address and postcode from the last booking made.

This service enables you to amend or cancel your online booking. You can change your entry/exit dates and times and your nominated credit card.

You cannot amend your booking four hours prior to your car park entry time or after you have entered the car park.

Auckland Airport accepts the following cards: Visa, MasterCard, Diners and American Express.

You may park in any vacant space in that car park.  A valid permit must be displayed if using a Mobility car park space.