Terminal services and facilities

Services and facilities at Auckland Airport allow us to make your experience with us both pleasant and convenient.

We offer luggage storage, wrapping, visitor information and assistance among many other services all created to take the hassle out of travel.

Airport VIP lounges

Relax in one of the airport’s VIP lounges at the international terminal available for travellers. Please contact the airline you are travelling with to find out if you are able to use a VIP lounge and which lounge you will be enjoying, and view our airport maps to see how to get there!

Arrival pick up service

Why lug your shopping around with you on your trip, when you can safely leave it with us and conveniently pick it up when you get back to New Zealand?

On your departure, take your time to find the tax and duty free items you want from participating retailers. When you go to buy them you can choose to leave your shopping for pick up on arrival back into Auckland Airport - it could not be easier!

On your return simply pick up your products when you get off the plane at the collection counters of the duty free stores.

All you need to do is:

  1. Ask the helpful retail staff if you can use our free pick up on arrival service.
  2. Keep your receipt.
  3. Your purchases will be waiting for you at the collection counters of the duty free store in international arrivals.

Baggage services

See information on baggage storage, wrapping, excess baggage and lost luggage.

Document services

See a full range of document download, print, copy, scanning and fax services.

Emergency services

For all other emergencies at the airport dial 98777 on any airport phone (except the Spark telephones) in the terminals.

Family facilities

For those travelling with babies or small children, view our family facilities.

Nursery rooms, with cots and change tables, are there for all travellers to use free of charge.

Use our airport maps to locate the nursery rooms.

There are also change tables in the female toilets throughout the international and domestic terminals.

The Collection Point

The Collection Point is the pick-up point for duty and tax-free goods purchased from participating stores off-airport throughout New Zealand that offer a tax and duty-free sales service.

Terminal hours

The international terminal is open 24 hours a day, 7 days a week. However due to the nature of the airline schedules some parts of the terminal only operate as per the times below:

  • Departures: 4:30am to 1:30am
  • Transit: 2.00am to 2.30am and again from 4.00am to 11.00pm
  • Arrivals 24/7
  • Bulk delivery facility 4.00am to midnight

The shops, situated inside the terminal, are open for all incoming and outgoing flights. For specific hours of trade, visit our Shopping page.

The domestic terminal is open from 4:30am to 11pm, 7 days a week.

Internet access - Wi-Fi

Wireless hotspots in the international terminals keep our passengers connected. Our wireless network easily allows you to email, surf the net or access your company's intranet using your handheld device or laptop computers. Find out more.

Information points

Our airport hospitality ambassadors, otherwise known as 'bluecoats' for their distinctive coloured jackets, are on hand to offer passengers help when at the airport. They can help you find your way and direct you to what you need. We also have information kiosks situated around the terminal. Find out more.

Lost property and left luggage

Lost property found within the international terminal can be claimed from our lost property office. The lost property office, which can be found using our airport maps, is located at the eastern end of the International Terminal, exit Door 1 of the International Terminal and turn left.

Our office is for business hours only (8am and 4.30pm Monday to Friday) except for in urgent circumstances (owner about to depart on flight or leave airport) so if you wish to claim property outside these hours you will need to use the intercom at the reception door and someone will come and help you. You will be given a reference number for your property which you must bring with you upon collection along with some photo ID. You can send someone on your behalf but must specify this person prior to picking up the items.

Our contact details are:
Phone: 0800 AIRPORT (0800 247 7678)
Email: lostproperty@aucklandairport.co.nz.

Our postal address is:
Auckland International Airport Ltd
Po Box 107084
Auckland Airport
Manukau 2150
New Zealand

Duty free items which are left airside will be passed onto NZ Customs and you will need to contact them directly on +64 9 2556681 and they will advise you how to collect your items.

All Passports found will be given to the Airport Police and you should contact then directly on +64 9 2759046.

If your lost item was left on-board an aircraft you will need to contact your airline directly.

It is our policy that all perishable items be destroyed immediately, so please be aware of this.

Luggage trolleys

Trolleys are free of charge and are available throughout the terminals before security.

Mail services

Postage stamps are sold at:


Ground floor, first floor and after immigration

Post boxes are located throughout the terminal.

Medical services and first aid

For urgent medical attention or to use a first aid room dial 98777 on any airport phone (not the Spark telephones) in the terminals

  • Full medical and healthcare services are available from The Airport Doctors at the Airport Shopping Centre, John Goulter Drive. Open 8am-6pm (Monday - Friday), 9am - 1pm (Saturday). Closed Sunday and public holidays. Phone +64 9 256-8655.

Money and banking facilities

Banking services

Automatic Teller Machines (ATMs) are throughout the international and domestic terminals. These ATMs accept VISA, MasterCard, Amex, Diners Club cards and all Plus cards.

Currency exchange

Travelex, is the world's foreign exchange specialist, with ten stores located in the international and domestic terminals, open 365 days a year, for all arriving and departing flights.

All major and most exotic currencies are available from Travelex at the international and domestic terminals.

Showers and toiletries

Toiletries & travel products

Personal care products need to meet security requirements for international flights. View the new restrictions on liquids, aerosols and gel items.


Showers facilities are available for passengers free of charge just outside the international arrivals gate. Towels and bathroom essentials are available to buy from Relay and Take Home Convenience. Both sites are situated on the ground floor arrivals in the international terminal.

Please see our airport maps for directions.

For any further assistance please call Airport Operations on 98813 From any airport phone..

Smoking areas

Smoking is permitted before security in designated areas of the forecourt at the international terminal. Departing and transit travellers can access the smoking lounge after security, on the second level of the international terminal.

Smoking is only permitted in designated areas of the forecourt at the domestic terminal.

Special assistance

Find out more information on options and facilities available for travellers with special needs.


Look-out lounge observation area

The look-out lounge observation area on the top floor of the international terminal has closed because we have started work on the expansion of our international departure area. The best place to now watch planes arrive and depart is the airport’s viewing area on Puhinui Road. View our airport maps to see how to get there.


Coin, phone-card and credit-card telephones are in the following locations:

  • Throughout the international terminal
  • Western end of the domestic terminal
  • Eastern end of the domestic terminal

Phone-cards are sold at Relay on the ground and first floors at the international terminal and near the foodcourt at the domestic terminal.

Travel agent

The Flight Centre offers a great range of well-priced airfare deals and holiday packages.

Location: Ground floor, arrivals area at the international terminal
Phone: +64 9 275 5423
Fax: +64 9 275 3649
Website: www.flightcentre.co.nz



A non denominational chapel is provided as a quiet place for contemplation to all travellers. Use our airport maps to find the chapel.

Muslim prayer mat

The prayer mat is on the first floor, international terminal, in the western pedestrian bridge.

The prayer mat is on the first floor, domestic terminal.

Please view our airport maps to find out where to go.

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