Arriving from overseas

Auckland Airport, alongside its airline, government border and health agency partners, is working hard to protect the health and wellbeing of our travellers, our staff, and the wider community.

This means arriving into Auckland Airport may feel different from what you are used to. You will notice increased cleaning along with changes to the physical layout in the terminal, and the arrivals process itself.

We ask travellers for their patience and understanding as it may take longer to complete arrivals processing.

Thank you for playing your part in reducing the risk of community spread of COVID-19.

Arriving through the Quarantine-free Safe Travel Path

Auckland Airport is using a streamlined Safe Travel Path to welcome passengers arriving quarantine-free from the Cook Islands and Niue. The Safe Travel Path has created separation from other arriving passengers by giving Cook Island flights exclusive use of the international terminal for arrivals processing for a defined period. During the 90 minutes prior to the aircraft’s arrival, all parts of the Safe Travel Path will undergo a comprehensive clean to Ministry of Health standards.

As an arriving passenger you must complete arrival health questions on your Arrivals Card. A team of health officials will be undertaking random temperature checks of passengers on all quarantine-free flights. You do not need to complete a pre-departure COVID-19 test if you are arriving from the Cook Islands or Niue.

To smooth the arrivals process and support physical distancing all arriving quarantine-free flights are met at the aircraft by Government agency representatives and escorted through the terminal.

There are dedicated border processing lanes and facilities for quarantine-free arrivals, including a dedicated baggage reclaim carousel and baggage trolleys set aside exclusively for the use of quarantine-free travellers.

Once you have completed border processing you will be able to exit into the public arrivals area of Auckland Airport to meet your friends and family.

While in New Zealand, there are a few things you need to do to keep yourself and others safe from COVID-19.

It’s important that everyone in New Zealand tracks:

  • Where they went
  • When they went there
  • Who they met

Use the NZ COVID Tracer app with Bluetooth tracing turned on if you can. Remember to keep scanning QR codes — both are important for contact tracing.

If you do not use the app, use whatever method works for you, like the NZ COVID Tracer booklet. Encourage your family, whānau and friends to do the same.

Make sure you know what to do at different Alert Levels. You can find information on this website.

If there are any change in the COVID-19 status of New Zealand or quarantine-free travel countries, the New Zealand Government’s Unite Against COVID-19 website www.covid19.co.nz will have the latest advice for travellers.


Top tips for a smooth arrival

The tips below have been put together to help you have a smooth arrivals journey.

  • Have your passport, arrivals card, health declaration ready and close to hand before you leave the aircraft so you’re not hunting for documents during border processing.
  • Have a mask on as you leave the aircraft. You can dispose of your mask at the PPE station beside the exit doors before meeting your friends and family in the international arrivals area.
  • Health protocols mean water fountains are not currently available upon arrival. We recommend bringing a water bottle with you when you disembark if required.
  • To avoid a fine and delays, it is easiest if you don’t bring food items with you into New Zealand. However, if you are carrying food, please pack it into your hand luggage and declare it upon arrival.
  • E-Gates will be open and available to all quarantine-free flights for eligible passengers.
  • Due to COVID-19 restrictions Duty Free, Foreign Exchange points and other retailers are not available to arriving international passengers at Auckland International Airport.


Immigration requirements

Since 21 January 2021, quarantine-free travel has been possible from the Cook Islands into New Zealand. This means people travelling from the Cook Islands to New Zealand are no longer required to enter a Managed Isolation Facility for 14 days upon arrival. Quarantine-free travel is currently only one way – Cook Islands to New Zealand. There is no change to the entry requirements for people travelling to the Cook Islands from New Zealand.

More information about quarantine-free travel from the Cook Islands to New Zealand is available here.

Quarantine-free travel has been extended to include travel from Niue to New Zealand from Wednesday 24 March NZT (Tuesday 23 March Niue time). Quarantine-free travel is currently only one way – Niue to New Zealand. There is no change to the entry requirements for those travelling to Niue from New Zealand.

More information about quarantine-free travel from Niue to New Zealand is available here.

For further information please refer to the Immigration New Zealand website or call:

Freephone within NZ only: 0508 558 855 Monday - Friday 6am – 10pm

Phone (outside New Zealand) +64 9 914 4100


Health processes

When you arrive at Auckland Airport you will be asked to present a completed Health Declaration with your Arrival Card.

In addition, New Zealand public health officials will be undertaking random temperature checks of passengers on all flights arriving from the Cook Islands into New Zealand.

If a passenger is unwell on arrival in New Zealand, a health official will make an assessment. If the passenger has any symptoms of COVID-19 they (and those travelling with them) may be required to transfer to a quarantine facility for 14 days.

Read more about how to protect yourself and others from COVID-19 here.


Anything to Declare?

Your passenger Arrival Card will be checked by a Customs official prior to passing through Customs and New Zealand Biosecurity. On it you will declare what you are (or are not) bringing into the country.

Some examples where you must tick ‘Yes’ on your passenger Arrival Card, if you are bringing into New Zealand are:

Cash – NZ$10,000 or more (or foreign equivalent), including travellers cheques, bank drafts, money orders, etc.

Tobacco – more than 50 cigarettes or 50 grams of tobacco products (including a mixture of cigarettes and other tobacco products)

Medicine – over 3 months' supply, or medicine not prescribed to you

If you fail to declare restricted or prohibited items or make a false or incorrect declaration on your arrival card you could face a $400 instant fine.

For further information about what can and cannot be brought into New Zealand, please refer to the New Zealand Customs Service website or call:

Freephone: 0800 4 CUSTOMS (0800 428 786)
Phone (outside New Zealand): +64 9 300 5399


Biosecurity

Biosecurity New Zealand aims to prevent the entry of pests and diseases which could endanger New Zealand's important agriculture and horticulture industries, as well as our natural environment.

It is important to remember that if you have any fruit, vegetable, animal, or plant items with you, or packed in your luggage, you must declare them or dispose of them in airport amnesty bins. A full list of risk goods is on the Passenger Arrival Card.

If you fail to declare or dispose, you could be fined at least $400NZD.

Before departure for New Zealand, you should clean all sports equipment to remove soil and grass. This will assist with border processes when you enter New Zealand.


Biosecurity requirements

  1. Fill out your Passenger Arrival Card. All risk goods must be declared
  2. Dispose of any risk goods you have not declared in the amnesty bins
  3. Present your Passenger Arrival Card to the Biosecurity Officer. Declared risk goods may then be inspected.
  4. Answer any questions from Biosecurity Officers relating to risk goods you may be carrying.
  5. Declared risk goods may then be inspected. Your bags may be sniffed by detector dogs, x-rayed or searched. If you have any questions, ask one of the Biosecurity Officer.

For further information about biosecurity restrictions, please contact:

Biosecurity New Zealand
Freephone within NZ only: 0800 00 83 33
Phone from overseas: +64 4 830 1574
Exotic pests and diseases: 0800 80 99 66
Email: info@mpi.govt.nz
Website: www.biosecurity.govt.nz/declare


Other information

Due to COVID-19 restrictions Duty Free or Foreign Exchange points are not currently available to arriving international passengers.

If you have any questions about bringing Duty Free goods purchased overseas into New Zealand Customs information about duty free allowances is available here.


Arriving into Managed Isolation and Quarantine (MIQ) - until 16 April

To make sure the arrivals process runs smoothly and to support physical distancing, all arriving international flights are met at the aircraft by government agency representatives and escorted through the terminal ahead of being transferred to managed isolation facilities.

All arriving passengers will be screened by a team of health officials, and you will go through Immigration, Customs and Biosecurity processes.

The information below provides an overview of the current arrivals process at Auckland Airport for those passengers going into Managed Isolation and directs you to additional information.


Top tips for a smooth arrival

We look forward to welcoming you into Auckland Airport, but to help protect New Zealand from COVID-19 there have been changes to the arrivals process for passengers going into managed isolation and quarantine. Here are some of our tips to make your arrival faster and easier:

  • Have a mask on as you leave the aircraft. You will need to wear it until you arrive at your managed isolation facility.
  • Have all your documentation ready and close at hand before you leave the aircraft. This includes your passport, negative COVID-19 pre-departure test or a medical certificate providing proof you are exempt from testing, and completed arrivals card and health declaration.
  • Border processing may take longer than usual so take the opportunity to use the bathrooms available in the terminal as you leave the aircraft.
  • Health protocols mean water fountains are not currently available upon arrival. We recommend bringing a water bottle with you when you disembark.
  • To avoid a fine, and delays, it is easiest if you don’t bring food with you into New Zealand. Food will be provided at MIQ facilities and a wide range of imported food is available in New Zealand supermarkets and specialty stores
  • If you are travelling with little ones, there are changing facilities available at the following bathrooms on the arrivals pathway
  • To the left of transit screening area at the end of the arrivals corridor
  • In the arrivals baggage hall
  • The arrivals process can take time, and there is a lot of waiting in queues.A favourite toy or book to keep kids entertained would be a good idea to make the time go quicker.

Border Controls

New Zealand’s borders are currently closed to almost all travellers to help stop the spread of COVID-19. More detail on the current border restrictions is available here on the Ministry of Health website.

Only New Zealand residents and citizens (and their children and partners) can enter New Zealand due to the current border restrictions.In some cases, non-citizens can apply for an exemption under certain categories such as an essential worker or for medical reasons.

Details are available on the New Zealand Immigration website.

Further information about managed isolation/quarantine can be found here.

All travellers arriving in New Zealand after 11.59pm (NZT), Monday 25 January, except those from Australia, Antarctica and most Pacific Islands, will be required to test negative for COVID-19 before departing for New Zealand.

Pre departure testing is one of the ways the New Zealand Government is reducing the risk of infection on international flights. More detail on the requirements can be found here.

The Ministry of Health provides specifics regarding the requisite pre-departure tests here.

Customs will ask all passengers to provide proof of a negative COVID-19 test or provide the medical certificate/exemption during the arrivals process when they enter New Zealand.

Arriving in New Zealand without evidence of a negative approved test, or medical exemption may result in the issuing of an infringement offence fee of $300 or a fine not exceeding $1,000 – you could also be subject to prosecution.

More detail on the documentation you will need to present to officials upon arrival can be found here.


Health Screening

All arriving travellers will be greeted by health officials and complete a COVID-19 Health Assessment. A Health Assessment consists of a temperature check and screening questions.

The outcome of your Health Assessment will be used to determine your risk profile for the purposes of Managed Isolation/Quarantine. It is not used to determine immigration or entry requirements into New Zealand.

When undertaking your Health Assessment, please let the health officials know if you have any concerns about access to prescription medication, mental health issues or other welfare issues. If there is anything you would like to speak to a registered nurse about in private, please let a member of the Health Team or other airport employee know.

For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453 for international SIMS.

For other COVID-19-related queries, email covid-19response@health.govt.nz

Website: www.health.govt.nz


Anything to Declare?

Your passenger Arrival Card will be checked by a Customs official prior to passing through Customs and New Zealand Biosecurity. On it you will declare what you are (or are not) bringing into the country.

Some examples where you must tick ‘Yes’ on your passenger Arrival Card, if you are bringing into New Zealand are:

Cash – NZ$10,000 or more (or foreign equivalent), including travellers cheques, bank drafts, money orders, etc.

Tobacco – more than 50 cigarettes or 50 grams of tobacco products (including a mixture of cigarettes and other tobacco products)

Medicine – over 3 months' supply, or medicine not prescribed to you

If you fail to declare restricted or prohibited items or make a false or incorrect declaration on your arrival card you could face a $400 instant fine.

For further information about what can and cannot be brought into New Zealand, please refer to the New Zealand Customs Service website www.customs.govt.nz or call:

Freephone: 0800 4 CUSTOMS (0800 428 786)
Phone (outside New Zealand): +64 9 300 5399


Biosecurity

Biosecurity New Zealand aims to prevent the entry of pests and diseases which could endanger New Zealand's important agriculture and horticulture industries, as well as our natural environment.

It is important to remember that if you have any fruit, vegetable, animal, or plant items with you, or packed in your luggage, you must declare them or dispose of them in airport amnesty bins. A full list of risk goods is on the Passenger Arrival Card.

If you fail to declare or dispose, you could be fined at least $400NZD.

Bringing food into New Zealand may result in further delays as luggage will need to be inspected. This may complicate any ongoing MIQ or other domestic transfers.

To avoid a fine, and delays, it is generally safest if you don’t bring food items with you into New Zealand. For those entering MIQ facilities, food will be provided. A wide range of imported food is available in New Zealand supermarkets and specialty stores.

Before departure, you should clean all sports equipment to remove soil and grass. This will assist with border processes when you enter New Zealand.


Biosecurity requirements
  1. Fill out your Passenger Arrival Card. All risk goods must be declared
  2. Dispose of any risk goods you have not declared in the amnesty bins
  3. Present your Passenger Arrival Card to the Biosecurity Officer. Declared risk goods may then be inspected.
  4. Answer any questions from Biosecurity Officers relating to risk goods you may be carrying.
  5. Declared risk goods may then be inspected. Your bags may be sniffed by detector dogs, x-rayed or searched. If you have any questions, ask one of the Biosecurity Officer.

For further information about biosecurity restrictions, please contact:

Biosecurity New Zealand
Freephone within NZ only: 0800 00 83 33
Phone from overseas: +64 4 830 1574
Exotic pests and diseases: 0800 80 99 66
Email: info@mpi.govt.nz
Website: www.biosecurity.govt.nz/declare

Brown marmorated stink bug – check bags when unpacking

Biosecurity New Zealand needs your help to keep watch for the brown marmorated stink bug (BMSB) which could attack a wide range of New Zealand crops and infest local homes.

BMSB has spread from Asia to North America and through Europe. It’s not in New Zealand yet, and we want to keep it that way.

If arriving from Asia, North America, or Europe (in particular Italy) please let biosecurity staff know. And when unpacking your bags after your arrival please take care and look for BMSB. If you find any bugs or insects in your luggage, catch it, take a photo and call Biosecurity New Zealand’s pest hotline: 0800 80 99 66.

For more information (including how to identify BMSB) is here. www.biosecurity.govt.nz/stinkbug


Domestic transfer

The New Zealand Government may assign you to a facility that is outside Auckland. If this is the case the Government will arrange your transfer.

More information is available here.

Should the managed isolation facility you are allocated to be in Rotorua or Hamilton you will board a coach at the international terminal, which will transfer you to the hotel.

If the managed isolation facility you are allocated to is further afield you will be transferred directly onto a domestic charter flight. Your bags will be transferred between aircraft by our team for you to collect at your destination.

Duty free shopping

Due to COVID-19 restrictions Duty Free or Foreign Exchanges points are not available to arriving international passengers going into managed isolation or quarantine.

If you have any questions about bringing Duty Free goods purchased overseas into New Zealand Customs information about duty free allowances is available here.


Arriving into Managed Isolation and Quarantine (MIQ) - on or after 16 April

Additional protections and processes are currently in place at our border to help stop the spread of COVID-19. These additional requirements may add to the time it takes to complete the arrivals process. We ask for your patience and understanding and appreciate your contribution to protecting New Zealand from Covid-19.

From 16 April 2021, your journey through Auckland Airport into MIQ may be different to what you have experienced before and some processes may take longer.

The international terminal building has been divided into two self-contained processing zones. If you are arriving into MIQ you will enter the country through Auckland International Airport Zone B which is exclusively for passengers arriving from a county that New Zealand doesn’t share a safe travel zone with and who are required to undergo either managed isolation or quarantine.

To smooth the arrivals process all aircraft will be met by Customs officials who will escort you through the terminal.

Mask use in the terminal is required by the Ministry of Health so please have these on before you leave the aircraft. Your passport, arrivals card, health declaration and negative COVID-19 test declaration should be ready for inspection.

You will be asked by Health Authorities to complete a COVID-19 Health Assessment upon disembarkation. You will then move downstairs to complete the Immigration, Customs and MPI border processes. Hold luggage being x-rayed by MPI will be visible as you move through MPI Screening but will not be collected at this point.

Following border processing you will be transferred directly to your MIQ Hotel. Your luggage will be sent directly to your hotel and delivered to your room after you arrive. If you are transferred to Wellington or Christchurch your baggage will be transferred with you on the same aircraft.

The information below provides an overview of the current arrivals process at Auckland Airport, and directs you to additional information.

Your Arrivals Journey into MIQ (Zone B) on or after 16 April – overview diagram

Top tips for a smooth arrival

We look forward to welcoming you into Auckland Airport, but to help protect New Zealand from COVID-19 there have been changes to the arrivals process. Here are some of our tips to make your arrival faster and easier:

  • You will not be reunited with your stowed luggage until you reach your MIQ Hotel so make sure you have any essential medications or supplies for your children in your hand luggage.
  • Have a mask on as you leave the aircraft. You will need to wear it until you arrive at your managed isolation facility.
  • Have all your documentation ready and close at hand before you leave the aircraft. This includes your passport, negative COVID-19 pre-departure test or a medical certificate providing proof you are exempt from testing, and completed arrivals card and health declaration.
  • Border processing may take longer than usual so take the opportunity to use the bathrooms available in the terminal as you leave the aircraft.
  • Health protocols mean water fountains are not currently available upon arrival.We recommend bringing a water bottle with you when you disembark.
  • To avoid a fine, and delays, it is easiest if you don’t bring food with you into New Zealand. Food will be provided at MIQ facilities and a wide range of imported food is available in New Zealand supermarkets and specialty stores
  • If you are travelling with little ones, there are changing facilities available at the following bathrooms on the arrivals pathway
    • There is a parent room available at each of the Bathroom Facilities on the Arrivals Level just as you exit the aircraft stand.
    • A parent room is also available on the Ground Floor following MPI Screening.
  • The arrivals process can take time, and there is a lot of waiting in queues. A favourite toy or book to keep kids entertained would be a good idea to make the time go quicker.

Border Controls

New Zealand’s borders are currently closed to almost all travellers to help stop the spread of COVID-19. More detail on the current border restrictions is available here on the Ministry of Health website.

Details are available on the New Zealand Immigration website.

Further information about managed isolation/quarantine can be found here.

All travellers arriving in New Zealand after 11.59pm (NZT), Monday 25 January, except those from Australia, Antarctica and most Pacific Islands, will be required to test negative for COVID-19 before departing for New Zealand.

Pre departure testing is one of the ways the New Zealand Government is reducing the risk of infection on international flights. More detail on the requirements can be found here.

The Ministry of Health provides specifics regarding the requisite pre-departure tests here.

Customs will ask all passengers to provide proof of a negative COVID-19 test or provide the medical certificate/exemption during the arrivals process when they enter New Zealand.

Arriving in New Zealand without evidence of a negative approved test, or medical exemption may result in the issuing of an infringement offence fee of $300 or a fine not exceeding $1,000 – you could also be subject to prosecution.

More detail on the documentation you will need to present to officials upon arrival can be found here.

Health Screening

All arriving travellers will be greeted by Health Authorities and complete a COVID-19 Health Assessment. A Health Assessment consists of a temperature check and screening questions.

The outcome of your Health Assessment will be used to determine your risk profile for the purposes of Managed Isolation/Quarantine. It is not used to determine immigration or entry requirements into New Zealand.

When undertaking your Health Assessment, please let the Health Authorities know if you have any concerns about access to prescription medication, mental health issues or other welfare issues. If there is anything you would like to speak to a registered nurse about in private, please let a member of the Health Team or other airport employee know.

For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453 for international SIMS.

For other COVID-19-related queries, email covid-19response@health.govt.nz.

www.health.govt.nz

Anything to Declare?

Your passenger Arrival Card will be checked by a Customs official prior to passing through Customs and New Zealand Biosecurity. On it you will declare what you are (or are not) bringing into the country.

Some examples where you must tick ‘Yes’ on your passenger Arrival Card, if you are bringing into New Zealand are:

Cash – NZ$10,000 or more (or foreign equivalent), including travellers cheques, bank drafts, money orders, etc.

Tobacco – more than 50 cigarettes or 50 grams of tobacco products (including a mixture of cigarettes and other tobacco products)

Medicine – over 3 months' supply, or medicine not prescribed to you

If you fail to declare restricted or prohibited items or make a false or incorrect declaration on your arrival card you could face a $400 instant fine.

For further information about what can and cannot be brought into New Zealand, please refer to the New Zealand Customs Service website: www.customs.govt.nz or call:

Freephone: 0800 4 CUSTOMS (0800 428 786)
Phone (outside New Zealand): +64 9 300 5399

Biosecurity

Biosecurity New Zealand aims to prevent the entry of pests and diseases which could endanger New Zealand's important agriculture and horticulture industries, as well as our natural environment.

It is important to remember that if you have any fruit, vegetable, animal, or plant items with you, or packed in your luggage, you must declare them or dispose of them in airport amnesty bins. A full list of risk goods is on the Passenger Arrival Card.

If you fail to declare or dispose, you could be fined at least $400NZD.

Bringing food into New Zealand may result in further delays as luggage will need to be inspected. This may complicate any ongoing MIQ or other domestic transfers.

To avoid a fine, and delays, it is generally safest if you don’t bring food items with you into New Zealand. For those entering MIQ facilities, food will be provided. A wide range of imported food is available in New Zealand supermarkets and specialty stores.

Before departure, you should clean all sports equipment to remove soil and grass. This will assist with border processes when you enter New Zealand.

Biosecurity requirements
  1. Fill out your Passenger Arrival Card. All risk goods must be declared
  2. Dispose of any risk goods you have not declared in the amnesty bins
  3. Present your Passenger Arrival Card to the Biosecurity Officer. Declared risk goods may then be inspected.
  4. Answer any questions from Biosecurity Officers relating to risk goods you may be carrying.
  5. Declared risk goods may then be inspected. Your bags may be sniffed by detector dogs, x-rayed or searched. If you have any questions, ask one of the Biosecurity Officer.

For further information about biosecurity restrictions, please contact:

Biosecurity New Zealand
Freephone within NZ only: 0800 00 83 33
Phone from overseas: +64 4 830 1574
Exotic pests and diseases: 0800 80 99 66
Email:
info@mpi.govt.nz
Website:
www.biosecurity.govt.nz/declare

Brown marmorated stink bug check bags when unpacking

Biosecurity New Zealand needs your help to keep watch for the brown marmorated stink bug (BMSB) which could attack a wide range of New Zealand crops and infest local homes.

BMSB has spread from Asia to North America and through Europe. It’s not in New Zealand yet, and we want to keep it that way.

If arriving from Asia, North America, or Europe (in particular Italy) please let biosecurity staff know. And when unpacking your bags after your arrival please take care and look for BMSB. If you find any bugs or insects in your luggage, catch it, take a photo and call Biosecurity New Zealand’s pest hotline: 0800 80 99 66.

For more information (including how to identify BMSB) visit www.biosecurity.govt.nz/stinkbug

Domestic transfer

The New Zealand Government may assign you to a facility that is outside Auckland. If this is the case the Government will arrange your transfer.

More information is available here : https://www.miq.govt.nz/travel-to-new-zealand/arriving-in-nz/

Should the managed isolation facility you are allocated to be in Rotorua or Hamilton you will board a coach at the Terminal which will transfer you to the hotel.

If the manage isolation facility you are allocated to is further afield you will be transferred directly onto a domestic charter flight. Your bags will be transferred between aircraft by our team for you to collect at your destination.

Duty free shopping

Due to COVID-19 restrictions Duty Free or Foreign Exchanges points are not available to arriving international passengers going into managed isolation or quarantine.

If you have any questions about bringing Duty Free goods purchased overseas into New Zealand Customs information about duty free allowances is available here.

International transits

Auckland Airport is currently operating a transit area in its Health Management Zone, with reduced facilities and services due to COVID-19 restrictions. Essential information for international transits is here.

Airport updates

Airport updates

Keep up-to-date with the latest changes at the airport

Find out more
Download the Auckland Airport app

Download the Auckland Airport app

From home to gate, now in a single app. No more swapping apps on your phone... your new 'home to gate' journey planner is now live on the Auckland Airport app.

Learn more