Making your transit experience as comfortable as possible

Auckland Airport is currently operating with some reduced facilities particularly after 10pm in the evening. If you are transiting in Auckland to another international flight you need to go to the transit and transfer area. Within the transit and transfer area you will undergo security screening which is required before you can board your next flight. At this screening point restrictions apply to the liquids, aerosols and gels that you can take through the screening point and on to your flight. Please be aware that liquids, aerosols and gels bought duty free in other airports (including alcohol, perfumes and creams) are subject to these restrictions and may be confiscated.

View regulations for passengers carrying liquids, aerosols and gels

After clearing security screening you will be able to enter the departures area of Auckland Airport and await your next flight.

Find out what’s open for shopping and dining at international departures

Customer service

We are here to help and are available at all times. You can contact customer service by using one of the helpdesk phones or emergency phones.

For Customer Service dial 0

For Emergency dial 98777

Travelling with children

We recommend you bring your own entertainment for children. Seating areas in the departures area have power outlets to charge devices.

Parent rooms with change tables are available in the departures area bathrooms. Hot water is also available.


Our bathroom facilities are cleaned and serviced on a regular basis, however if an additional service is required please contact Customer Service. A water bottle filling station is available. We recommend bringing a refillable bottle. A smoking area is available.

Evacuations and emergencies

In the event of fire evacuation alarms sounding, please move either to the nearest exit or to an adjacent area that is not being evacuated. Follow the instructions of Fire Wardens wearing yellow vests. If you require assistance to evacuate please make yourself known to the Fire Wardens. Alternatively, if an alert warning tone sounds, please remain where you are and wait for further instructions.

In the event of an emergency - medical, security, fire or other emergency, please contact Auckland Airport Operations either by dialling 98777 on an airport emergency phone or by calling 0800 677 242, ext. 9, or from your mobile dial: 00 64 9 256 8777.

Life safety equipment comprising a defibrillator, airport emergency phone and manual fire call points is located on the wall directly opposite the help desks.

Auckland Airport wi-fi hotspot

What is the name of Auckland Airport’s wi-fi hotspot?

Auckland Airport

How do I access the wi-fi hotspot?

View your available wi-fi networks and select “Auckland Airport”. Open your web browser and follow the on-screen instructions to connect to the hotspot.

What happens if I have problems with the connection?

First check that your wi-fi is connect to the “Auckland Airport” wi-fi hotspot. Alternatively, go into your browser and type in then press Go. If you are still having problems, please contact the wi-fi provider on 0800 11 18 44.