Airport Concierge

Take the opportunity to streamline your arrival from the moment you step off the plane at Auckland, New Zealand.

Be greeted by our friendly concierge who can provide a personalised and dedicated service looking after you or your guests and ensure an easy, stress-free arrival.

Depending on your needs, you or your clients can be escorted through duty free shopping, passport control, baggage collection and customs and be delivered safely to your awaiting transport. Our experienced concierges will assist with your hand baggage, help overcome any language barriers and prepare you in advance for border processing. Once through, they will accompany you to awaiting landside transportation.

The choice is yours

We offer three types of Concierge services: Standard, Premium and Commercial.

  Our service offers:   Standard   Premium   Commercial  
  Personal collection from aircraft gate   x   x   x  
  Duty free shopping assistance  
  x   x  
  Priority processing at passport control *  
  Assistance with baggage collection   x   x   x  
  Guidance through border control processes   x   x   x  
  Escort to onward transportation   x  
  Coordination of transfer to next destination or domestic terminal  
  x   x  
   Prices start from    $49   $79    POA   


Ideal for those looking for support to ease and simplify their arrival to New Zealand. Whether you are travelling alone, on business, with children, are elderly or if you need assistance with English.

Prices start from as little as $49 per person.


Arrive in style with your very own personal concierge. Ideal for those seeking a premium priority service. A dedicated member of the team will be waiting at the gate to greet you and will expedite you through the arrivals process, ensuring that your journey is as seamless and stress free as possible.

If you need assistance with booking onward travel arrangements or if you would like to request the services of a personal shopper or porter, we can help there too.

Prices start from as little as $79 per person.


Create your own tailored welcome experience for your guests. Ideal for VIP’s and larger corporate groups or 15 or more travellers. Liaise with our experienced team to create a streamlined hassle free welcome. Subject to availability we can arrange corporate branding, a Traditional Maori welcome and a local Marae experience at Te Manukanuka o Hoturoa Marae.

Price on application.


Enquire today and we will customise a package for you.

Or simply call +64 9 255 9498 or email

Bookings need to be made a minimum of 7 days in advance to secure the service, strictly limited places available. All services are available 24 hours a day.

More Information

Our Concierge service is designed to work in conjunction with the services provided by the airlines. It is in no way intended to replace the Special Assistance services available free of charge from carriers and does not include wheelchair provision.

The Airport concierge service is not a “fast track’ service and does not guarantee entry into New Zealand. Any person using these services will be subject to the same New Zealand agency requirements, procedures and regulations as any other passengers Click this link for more information on New Zealand Border Processing Requirements.

Please contact your airline to discuss your requirements so we are a little more helpful.

Airport Concierge Full Terms and Conditions

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