Airlines contacts

Tips for contacting airlines and rebooking or changing flights


1. Use airline websites and online self-service options

2. If you originally booked with a travel agent in your home country contact them directly to change your flight booking. Or contact with New Zealand-based travel agents to find available seats to with other airlines that are still operating

3. Try contacting your airline by phone. Most airlines have call centres to assist passengers that operate 24 hours a day, however, please be patient as some have long wait times

4. If you have travel insurance, use the insurer’s emergency assistance phone number to seek advice on getting a flight

5. If you do get a new flight, make sure you check the border restrictions in place for your return journey, in particular any transits. The IATA website has a country by country list of border restrictions

6. If all other options are exhausted, travellers should contact their country’s embassy, High Commission or consulate for assistance. Contact list of Foreign Representative in New Zealand - https://www.mfat.govt.nz/en/embassies/.

If you need information on bags, flight details or other enquiries regarding your journey, please contact your airline directly.


We have provided below the individual contact details for all airlines. Please note that freecall numbers starting 0800 can only be made within New Zealand. Some numbers listed below are international numbers and may incur charges.

We do our best to ensure these numbers are up to date however if a number has changed, please check the airlines website.

Aer Lingus
+353 1890 800600
www.aerlingus.com

Aerolineas Argentinas
+64 9 969 7607
www.aerolineas.com.ar

Aeromexico
0800 623 4293
www.aeromexico.com

Air Astana
09 969 7606
airastana.com

Air Botswana
09 905 6706
airbotswana@worldaviation.co.nz

Air Canada
09 969 7470
0508 747 767
akl.gsa@aircanada.ca

Air Chathams
0800 580 127
(Whakatane and Whanganui - Option 1, Chatham Islands - Option 2, Charter Operations - Option 3)
nzreservations@airchathams.co.nz
www.airchathams.co.nz

Air China
09 379 7696
aklapca@air-china.co.nz
www.airchina.co.nz

Air France KLM
09 918 9825

Air India
021 453 454
www.airindia.in

Air Madagascar
+261 20 22 510 00

Air Malta
0800 003 339

Air Mauritius
09 969 7471

Air Namibia
www.airnamibia.com

Air New Zealand Ltd

09 357 3000
0800 737 000

Air Niugini
09 977 2230

Air Serbia
0800 002 390

Air Tahiti Nui
09 869 6840
tnres.nz@airtahitinui.com
www.airtahitinui.co.nz

Air Vanuatu
09 373 3435
airvanuatu@airvanuatu.co.nz
www.airvanuatu.com

Aircalin
0508 247225
reservations.nz@aircalin.com.au

Alaska Airlines
00-800 2527 5200

Alitalia
0800 003 339
www.aviationonline.com.au

All Nippon Airways - ANA
09 977 2233

American Airlines
09 308 4014
www.aa.com

Asiana Airlines

09 905 6708

Austrian Airline
09 303 1529
0800 944 220
www.austrian.com

Avianca
09 969 7601

Bangkok Airways
09 969 7600

British Airways
09 966 9777
www.britishairways.com

Brussels Airlines
0800 003 339

Cathay Pacific Airways

0800 441 289
akl_sales@cathaypacific.com
www.cathaypacific.co.nz

China Airlines
09 977 2288

China Eastern Airlines
09 303 1066
infoakl@ceairs.nz
oa.ceair.com

China Southern Airlines
+86-4008695539-1-4
flychinasouthern@csair.com
www.csair.com

Copa Airlines
0800 623 4293
www.copaair.com

Croatia Airlines
09 837 9897
croatiaairlines@cttravel.co.nz

Delta Air Lines
09 977 2232


Dragonair
09 379 0833

EL AL Air Isreal
09 969 7605
www.elal.co.il

Emirates
0508 364 728
www.emirates.com

Ethiopian Airlines
09 905 6709
ethiopianairlines@worldaviation.co.nz

Etihad Airways
09 977 2207

EVA Air
09 969 7608

Fiji Airways
0800 800 178
service@fijiairways.com - Customer care
reservations@fijiairways.com - Reservations
www.fijiairways.com

Garuda Indonesia
09 366 1855

Hainan Airlines
+86-89895339
huaklsales@hnair.com
www.hainanairlines.com

Hawaiian Airlines
Phone: +64 9 257 4609
Fax: +64 9 257 4627
www.hawaiianairlines.co.nz

Hong Kong Airlines
09 275 0542

Inflite Auckland
09 377 4406
info@inflitecharters.com
www.inflite.nz

Inflite Mt Cook, Mount Cook Ski Planes and Helicopters
03 430 8026
0800 800 702
info@inflitecharters.com
www.mtcookskiplanes.com

Inflite Taupo
07 377 8805
0800 435 488
info@inflitecharters.com
www.inflite.nz

Japan Airlines
0800 885 880

Jetstar Airways Pty Ltd
0800 800 995
sales@jetstar.com
www.jetstar.com/nz/en/home

Korean Air
09 914 2000
aklsm@koreanair.com
www.koreanair.com

LATAM Airlines
0800 700 647
www.latam.com/en_nz

Lufthansa German Airlines
09 303 1529
www.lufthansa.com

Malaysia Airlines
09 379 3743
0800 777 747
aklsales@malaysiaairlines.com

Mongolian Airlines
09 905 6711

Philippine Airlines
09 969 7612
0508 427 222
www.philippineairlines.com

Qantas
09 357 8900
0800 808 767

Qatar Airways
0800 174 865
www.qatarairways.com/nz

Royal Brunei Airlines
09 977 2209
aklrba@rba.com.bn

Royal Jordanian
09 905 6712

Sichuan Airlines
09 905 6710

Silk Air
09 379 3209

Singapore Airlines
09 379 3209
0800 808 909
09 379 3043
nz_feedback@singaporeair.com.sg
www.singaporeair.com

Solomon Airlines
09 969 7602
www.flysolomons.com

South African Airways
09 977 2237

SWISS International Airlines
09 303 1529
0800 944 220
www.swiss.com

TAP Portugal
09 905 6713

Thai Airways International
09 377 0268
0800 100 992
reservations@thaiairways.co.nz
www.thaiairways.co.nz

United Airlines
0800 747 400
united.com

Virgin Atlantic Airways
0800 FLYVIRGIN

Virgin Australia
0800 67 00 00
www.virginaustralia.com
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