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Airport information and help
Our Customer Service Ambassadors, otherwise known as 'bluecoats' for their distinctive coloured jackets, are on hand to offer passengers help when at the airport. They can help you find your way and direct you to what you need.
You can find the airport information helpdesks at a number of locations:
View the Airport maps to see the locations.
Our volunteer programme began in 1995 and we’ve never looked back! If you are interested in becoming one of our airport ambassadors please contact our volunteer services manager Susan Platt-Chance: [email protected]
The visitor information point offers exclusive rates for bookings on a range of transport, accommodation and activities for Auckland and the rest of New Zealand.
This is located on the ground floor by the arrivals area. View the Airport maps to see the locations.