Important information relating to Cyclone Gabrielle - advice for travellers

Updated at 9:30am Monday 20th February 2023

All flights at the Domestic and International terminals are operating as normal, however please check with your airline that your flight is operating before coming to the airport.
Terminal operations, including retail, dining, car parking and transport, are all up and running as normal.

Advice for travellers:

  • Travellers should check airline websites, travel apps or email for airline or travel agent updates before leaving for the airport, and monitor Auckland Airport social media channels for updates about airport operations
  • Stay up to date with the latest information on your route to the airport on the Waka Kotahi website or AT for updates to the public transport network
  • We recommend you pack any essential medication and a change of clothes in your carry-on baggage just in case your travel is disrupted
  • Terminal retailers and dining options are expected to operate as normal
  • Auckland Airport car parks and pick-up / drop-off areas remain operational. Make sure you park safely within dedicated spaces and ensure your vehicle is locked, windows closed and lights off. Use the free bus service from Car Parks D & E for easy transfer to the international terminal. More information on parking at the airport here
  • Park and ride bus services – For the domestic terminal these will operate every 10 minutes, for the international terminal bus services will operate as normal, weather dependent.
  • The SkyDrive (city bus service), the Airport - Puhinui bus link, and the Yellow bus service is operating as normal, weather dependant. Public transport information can be found on the AT website
  • Taxis and ride sharing services are operating from both terminals.
  • For international travellers with accessibility requirements, please use the mobility valet, the dedicated spaces public pick up/drop off, the designated spaces in the short-term car park alongside the Novotel, or the bus operating from Car Parks D & E that kneels on request.
  • If you are a foreign visitor to New Zealand and need any specific support, please contact your country’s embassy, contact details for embassies are via this link
  • The Collection Point is open at international terminal for both arriving and departing flights now. Please check with your airlines for the latest information on the flights (or refer to our AIAL flight board). If your flight details have changed or you need assistance with your recent purchase please contact us at [email protected]
  • Updates to Auckland Airport’s operations will be shared on our website and social media channels Facebook: Auckland Airport, Twitter: @AKL_Airport, and Instagram: aucklandairport.

Are the roads to the airport open?

The latest information on your route to the airport is available on the Waka Kotahi website or Auckland Transport for updates to the public transport network.

I’ve got a car park booking at Auckland Airport, what do I need to know?

Our car parking team have taken steps to cordon off areas that were impacted by last month’s flooding. Make sure your vehicle is locked, windows closed and lights off. Please also take time to review our Parking Terms & Conditions which are found here

Media Releases:

For the latest media releases please click here

Useful Links:

Airline contact numbers:

  • China Airlines 00 886 2 412 9000
  • China Southern Airlines 0800 895 539
  • Emirates +64 508 364 728
  • Qatar Airways +64 9 8866 229
  • Cathay Pacific 0800 441 289
  • Malaysia Airlines 0800 777 747
  • Singapore Airlines +64 9 282 0352
  • Air Canada +64 9 969 7470
  • Qantas 0800 808 767 or +64 9 357 8900
  • United Airlines 0800 747 400
  • Air Asia X +61 2 3813 8388
  • Air China +86 10 5928 1588
  • Air New Zealand 0800 737 000
  • Air Tahiti Nui +64 9 869 6840
  • American Airlines +64 9 308 4014
  • China Eastern +86 21 206 95530
  • Fiji Airways 0800 800 178
  • Hawaiian Airlines 0800 449 415
  • Jetstar Airways 0800 800 995
  • LATAM 0800 700 647