Domestic departure information

Top Tips

  • Please check your airlines vaccination requirements before you travel.
  • Please allow yourself time by arriving at the airport at least an hour ahead of your flight, there are a few more checks that usual and it will by busy at peak times.
  • If possible, check-in online before you leave home.
  • Remember your mask or face-covering.
  • Sign in using the COVID tracer app. There are large QR codes at the terminal doors and sign in sheets available at the Help Desk.
  • Look out for our customer service team, dressed in blue jackets who are always available to assist you.

Travel under the Red Level of the Covid Protection Framework

You can travel into and out of Auckland for any reason but you will need to follow some restrictions.

  • You must be fully vaccinated and have your My Vaccine Pass with you; or
  • You must carry evidence of a negative COVID-19 test received within 72 hours before crossing the boundary.

Detailed information can be found from www.covid19.govt.nz, and you can access your My Vaccine Pass at www.mycovidrecord.health.nz

There is no testing station at the domestic terminal, you will need to have your test results prior to travel, refer to www.covid19.govt.nz to find a community testing centre close to you.

Individual airlines may have specific requirements for travel, please check your airlines' website prior to your planned date of travel for more detailed information.

Please follow government guidelines for the use of face coverings within the terminals and at bus stops, taxi stands or any other customer contact points across Auckland Airport. For more information please see www.covid19.govt.nz/prepare-and-stay-safe/keep-up-healthy-habits/wear-a-face-covering/.

Before you get to the airport please make sure that you and your luggage adhere to aviation security regulations - including those relating to what you can carry in your checked-in luggage as well as onto the plane in your hand luggage. Check with your airline and the Aviation Security Service website.


Check in

The check in counters and kiosks are located on the ground floor.

For Air New Zealand travellers, your closest entry point is door 3.

For Jetstar travellers, your closest entry point is door 5 or door 7.

For Air Chathams and Barrier Air, please use door 2 to enter the terminal building.

Where possible, please check in online prior to arriving at the terminal to avoid the need to queue. Check your airline’s website for more information.

When checking in, you must have the following documents:

  • Travel documents, including ticket and/or booking reference.
  • Your my Vaccine Pass or evidence of a negative COVID-19 test received within 72 hours of travel.

Departure area

After checking-in on the ground floor, you are welcome to remain within the terminal building. If you are within 60 minutes of your flight departing please move through Security to the gate lounge. Our wayfinding and customer service team will help guide you to the right place.


Security check point

Help our security team keep you safe by only carrying what you are permitted to do so. Please check the Aviation Security Service website. Please remember to practice social distancing when queuing to go through the security check point.


Online shopping and terminal shopping facilities

Our stores and eateries will also be open throughout the terminal to enjoy a drink or a bite to eat. Vaccination passes will be required at some eateries in line with the Covid Protection Framework requirements.


Departure information

There are flight information displays throughout the terminal, please check these to ensure you know your gate number.

Our wayfinding and friendly staff will help point you in the right direction.


Lost property

If you have lost an item please call our Lost Property Office on call 0800 247 767

Lost property can be collected from our Operations Reception, Ground Floor, International Terminal (outside of Door 1). You will need to identify your lost item and bring photo ID with you.

If you have found an item please contact Airport Operations on 09 256 8813.

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