Online parking booking terms and conditions

For online bookings of car parks



These are the terms and conditions upon which we accept bookings online or to park at our Car Parks. It is important that you read them and understand them before completing your Booking.

These Booking and Payment Terms incorporate the Standard Conditions of Parking displayed at the entrance to each Car Park area. When you enter a Car Park area in order to take up a Booking, it will be taken that you have read and accepted those Conditions of Parking, so please read them carefully.

We can change any part of these Booking and Payment Terms at any time, by posting an updated version to our Website. This will not affect any Bookings made before the update is posted to our Website, but it is your responsibility to ensure that you are familiar with the latest version of these Booking and Payment Terms at the time you make a Booking.

When reading these Booking and Payment Terms the following words or phrases have the following meanings:

  • "Booking" means any online booking made through our Website for the parking of a Vehicle at a Car Park.
  • "Booking Payment Terms" means these booking and payment terms" means any booking made through our Website for the parking of a Vehicle at a Car Park.
  • "Booking Details" means the details of your Booking as communicated by us and accepted by you in the process of completing your Booking on our Website.
  • "Booking Fee" means the fees payable in relation to your Booking, as specified in your Booking Details.
  • "Booking Period" means the period covered by your Booking, as specified in your Booking Details.
  • "Car Parks" means the car parking spaces controlled by us at Auckland Airport, and "Car Park" shall be interpreted accordingly
  • "Tariff Board" means any board or notice at the entrance to a Car Park area displaying the standard charges to be paid for parking
  • "Vehicle" means any vehicle parked (or to be parked) in a Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories
  • "We, us, our" means Auckland Airport.
  • "Website" means our website with its home page or parking home page
  • "You, your" means you, the person making a Booking, and (if applicable) any other person who uses a Car Park for the parking of a Vehicle via that Booking

The headings are for information only and do not affect the interpretation of these Booking and Payment Terms.

These Booking and Payment Terms and any Booking resulting from them are subject to New Zealand law


The Agreement between you and us

These Booking and Payment Terms apply to your Booking.

2.1 We intend relying on the Booking and Payment Terms. If there is anything you do not understand or do not agree with please discuss this with us before you make your Booking

2.2 Our employees or authorised agents are not permitted to make any representations or agreements unless these are confirmed in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.

2.3 Nothing in these Booking and Payment Terms or the Conditions of Parking affects your statutory rights

2.4 If you book online a binding agreement will exist between you and us when (and only when) you have submitted a completed booking form to us via our Website and we have sent our e-mail acknowledgement to you.


Our Booking Service

3.1 These Booking and Payment Terms set out the terms of our service allowing you to book Car Parks via our Website. We do not guarantee that this service will be available at all times, or provide access to all our Car Parks.

3.2 You agree that you will not attempt to resell any Booking, either on its own or bundled with other products or services. We also reserve the right to limit the number of Bookings per person, which we may specify from time to time on our Website.


Booking Disabled Spaces

4.1 Our Car Parks include accessible spaces for use by mobility card holders, but unfortunately we cannot accept bookings specifically for disabled spaces. If you have any particular requirements, please contact a member of staff on arrival or beforehand. There is a help button and assistance contact number at the entrance to every Car Park area.


Cancelling a Booking

5.1 You may cancel your Booking, for any reason, at any time up to 24 hours before the start of the Booking Period.

5.2 You can cancel through our Website by clicking on “Manage My Booking” and selecting the relevant options. You can also cancel by using the contact details listed below.

You will be charged in full for your Booking if you have not cancelled it earlier than 24 hours before the start of the Booking Period.


Prices and How to Pay

6.1 The Booking Fee that you are quoted includes GST and is fixed when you make your Booking. Pricing may vary depending on time of booking and availability.

6.2 You can pay for your Booking by using any of the credits of which details are shown on our Website.

6.3 When you give us your credit and complete your Booking you are authorising us to charge your credit card with the amount of the Booking Fee.


Booking period

No refund will be made if your stay is shorter than the Booking Period. If you arrive early or leave late so your Vehicle is parked in a Car Park for any time outside the Booking Period, you will be charged for that time at the rate specified on the Tariff Board and applicable to the Car Park in which you have parked. This will be the case even if your total stay is no longer than the Booking Period. Please note that the Tariff Board rate is not necessarily the rate as your Booking Fee.


What to do on Arrival

8.1 We do not issue tickets for online bookings. When you arrive at selected Car Parks you will need to tap or insert at the barrier the same credit card that you used to pay for your Booking, or the credit card you nominated at the time of completing your Booking. You must do exactly the same when you leave. Please contact us (our contact details are below) if this is not possible (for example because the card that you used to make the booking has been stolen in the meantime).

8.2 If you enter the Car Park using a different payment card to the one used to make your Booking you will incur an additional charge at the Tariff Board rate upon exit.

8.3 Please ensure you follow the instructions on your Booking confirmation carefully. Your Booking is valid only for the type of Car Park specified in your Booking Details. Use of a different type of Car Park will incur standard charges as displayed at the Tariff Board rate upon exit (and you will not be entitled to any refund or reduction of your Booking Fee).

8.4 If you enter the Car Park using a different access card from that specified in the Booking, or if you park in a Car Park of a different type from that specified in your Booking Details, we may give a refund, but whether we do so, and in what amount, is entirely at our discretion.


Vehicles Permitted in our Car Parks

9.1 We only accept bookings for cars, light vans and motorbikes. You are not entitled to a refund if your Vehicle exceeds the size limits we impose from time to time. Please contact us (our contact details are below) if you wish to check whether your vehicle will be accepted.


Our Responsibility to You

10.1 In some circumstances we may not be able to accommodate you in the type of Car Park specified in your Booking Details. If this happens we will if possible upgrade you to a more expensive Car Park at no additional charge. If we cannot do this and you have to park in a less expensive Car Park, we will refund the difference in price to you.

10.2 On rare occasions we may not be able to accommodate you at all at the time your Booking Period begins. If this happens, we will try to let you know as soon as possible. We may be able to make alternative arrangements for you, and if we do so, this will be at our cost. In any case, to compensate you for any inconvenience we will also give you a full refund of your Booking Fee, but that will be the full extent of our liability to you.

10.3 If for any reason we are liable to you under or in connection with these Booking and Payment Terms, then to the extent permitted by law, our total liability to you will be limited to a refund of some or all of the fees paid by you. You should also read the following conditions for further examples of circumstances in which we will have no liability to you.


Your Responsibility for Check in Time

11.1 It is your responsibility to ensure that you leave enough time to get from your Vehicle to check-in within the time limits required by the airline. We give no guarantee as to the availability or frequency of transport between Car Parks and the terminal.

11.2 To the extent permitted by law, we will have no liability to you if you miss your flight, even if the delay is due to our action or inaction, a problem with a Car Park, traffic congestion within or near to the airport, or due to the advertised frequency of transport from the Car Park to the terminal not being maintained for any reason.

11.3 If you enter the car park before your confirmed booking time, or exit the car park later than your confirmed booking time, the credit card that you use to exit the car park (i.e. your nominated card) will be debited with the cost of the additional time, based on the rates displayed at the entry to the car park.


Storage of personal information

12.1 In order to process your booking, we will need to collect and store certain information about you including, without limitation, your name, address and credit card information.

12.2 All personal information is collected and stored in accordance with the provisions of the Privacy Act 1993 and our Privacy Policy. Please refer to this policy for details of how to access and/or correct such information.


Comments and Complaints

13.1 Any comments relating to the booking procedure should be made in writing to us at our address below or by email to [email protected]. Please provide us with as much information as possible. This will make it easier for us to deal with your complaint.

13.2 We will try and answer all complaints within 5 working days. If we cannot, we will tell you when we expect to be able to do so. If you want to make a complaint, please do so as quickly as possible as the longer you leave it the more difficult it may be for us to check what happened.


How to Contact Us

E-mail us at: [email protected]

Telephone us on : (09) 256 8898

Write to us at : Auckland Airport, Parking Team, PO Box 73020, Auckland, New Zealand