Airport Concierge update

Due to the ongoing changes to flight schedules and reduced passenger numbers, Airport Concierge is temporarily unavailable.

Airport Concierge

Arrive or depart in style with your very own personal concierge.

Our dedicated team is eagerly waiting to greet you as you arrive or depart Auckland Airport, guiding you through the airport; ensuring that your journey is as seamless and stress-free as possible.

Whether you are looking for a helping hand or want VIP treatment our tailored service is the perfect solution.

Our services can assist with

  • Carrying your bags through your airport journey
  • Providing complimentary strollers for your little ones
  • Help to overcome any language barriers
  • Booking of transportation services from the airport to suit your budget and group size


24 hours, 7 days a week. Subject to restrictions below.


Prices start from $150.00 and may be subject to change.

Booking restrictions:

A minimum of 5 days notice is required to secure your booking as spaces are strictly limited.

Not designed for tour groups, maximum party size 10 guests. For large commercial group enquiries, please contact

Not suitable for unaccompanied children under the age of 15 years.


Our Concierge service is designed to work in conjunction with special assistance provided by your airline and is in no way intended to replace the services available free of charge.

This service does not extend to wheelchair provision.

Border Security:  

Our service does not guarantee entry into New Zealand. Any guest using this service will be subject to the same border processing requirements as any other passengers.


For further questions please check out our frequently asked questions.

To email us with any general enquiries click here.

View the Airport Concierge terms and conditions here.