Airport Concierge

Arrive or depart in style with your very own personal concierge.

Relax and enjoy your journey through the domestic airport with your very own personal concierge. Our dedicated team is eagerly waiting to greet you as you arrive or depart from the domestic terminal, guiding you through the airport; ensuring that your journey is as seamless and stress-free as possible.

Whether you are looking for a helping hand or want VIP treatment our tailored service is the perfect solution.

Our services can assist with

  • Meeting and escorting you through the terminal, helping you at each stage of the journey
  • Assisting you through check-in, security and finding your gate and departure lounge
  • Carrying your bags
  • Providing complimentary strollers for your little ones
  • Help to overcome any language barriers
  • Booking of transportation services from the airport to suit your budget and group size

Services available

Arrival service

Domestic terminal

Our Concierge will be awaiting your arrival at the base of the air bridge in a distinctive uniform. From there you will be escorted through and assisted with the collection of your checked bags.

If you have booked a Porter as part of your service, you will be met at the baggage carousel and your bags will be taken care of.

Your Concierge will then escort you out to your waiting party or onward travel arrangement.

Wanting to pre-book a taxi to avoid having to queue at the taxi rank? We can help here - select taxi or taxi shuttle as an optional add-on (costs additional to concierge service).


Departure service

Domestic and international terminal

Our Concierge will meet you/your party at a designated drop off point on the terminal forecourt and assist with the transportation of your baggage to your airline's designated check-in zone.

Once you have checked-in and bags have been dropped off, you/your party will be escorted through to departures via Immigration (for international terminal) and Security.

Depending on time available, our journey with you will end either at the boarding gate or the main departures area where you can relax until your flight is called.


Transfer service

Domestic terminal, or domestic to international terminal

Our Concierge will be awaiting your arrival at the base of the air bridge in a distinctive uniform. From there you will be escorted through and assisted with the collection of your checked bags.

If you have ordered a Porter as part of your service, you will be met at the baggage carousel and your bags will be taken care of.

Your Concierge will guide you to check-in and then escort you to security for processing.

We realise that everyone has different needs, and we are happy to discuss your specific requirements, so please contact us with any questions you may have.

Availability:  

Between 4am and midnight, 7 days a week. Subject to restrictions below.

Pricing:   

Prices start from $39.00 and may be subject to change.

Booking restrictions:
 

A minimum of 3 days' notice is required to secure your booking as spaces are strictly limited.

Not designed for tour groups, maximum party size 10 guests. For large commercial group enquiries, please contact airportconcierge@aucklandairport.co.nz.

Not suitable for unaccompanied children under the age of 15 years.

Exclusions

Our Concierge service is designed to work in conjunction with special assistance provided by your airline and is in no way intended to replace the services available free of charge.

This service does not extend to wheelchair provision.

   

   

For further questions please check out our frequently asked questions.

To email us with any general enquiries click here.

View the Airport Concierge terms and conditions here.