Information points

Airport information and help

Our Customer Service Ambassadors, otherwise known as 'bluecoats' for their distinctive coloured jackets, are on hand to offer passengers help when at the airport. They can help you find your way and direct you to what you need.

You can find the airport information helpdesks at a number of locations:

  • International terminal: Check in ground floor by door 4; Arrivals hall ground floor, Level 1 departures; Airside Level 1 after Customs and Security; Airside level 2
  • Domestic terminal: Air New Zealand regional end of the terminal and Central Desk by door 4, Air New Zealand bag claim.

View the Airport maps to see the locations.

Our volunteer programme began in 1995 and we’ve never looked back! If you are interested in becoming one of our airport ambassadors please contact our volunteer services manager Tanja West-Hill: [email protected]

Visitor information

The visitor information point offers exclusive rates for bookings on a range of transport, accommodation and activities for Auckland and the rest of New Zealand.

This is located on the ground floor by the arrivals area. View the Airport maps to see the locations.

Download the Auckland Airport app

Download the Auckland Airport app

From home to gate, now in a single app. No more swapping apps on your phone... your new 'home to gate' journey planner is now live on the Auckland Airport app.

Learn more