Essential information to help during your transit

Auckland Airport is currently operating with reduced facilities and services due to COVID-19 restrictions. To make you as comfortable as possible during your transit stay, we have provided an easy guide to help you plan.

Auckland Airport is currently operating a Health Management Zone, with reduced facilities and services due to COVID-19 restrictions.

As a transit passenger you can only travel through Auckland International Airport where you must stay in the transit area of the airport or on board your craft. Normally you must spend less than 24 hours in transit in New Zealand, but this may change at short notice due to COVID-19 Alert Levels. Visit Immigration New Zealand for more information.

To make your transit stay as comfortable as possible, we have provided an easy guide to help you.

Safety and security

  • CCTV monitoring remains in place for your own safety
  • Please stay in the designated transit area until your flight is announced through the PA system
  • When you are called for boarding you will be transported by bus to your aircraft
  • Please practice good hygiene by washing your hands regularly with soap and water, drying thoroughly and
    using the hand sanitiser provided and maintain a safe social distance
  • It is highly recommend that you wear a face mask, and bring a supply of face masks with you for your travels
  • If anything needs a clean, please call us by dialling 0 from the helpdesk phone or emergency phone
  • We recommend that you wear a face mask whilst in this space to protect yourself and others

Your food and beverage options

Vending machines with food and hot and cold drinks are available.


Toilets, a water fountain, plenty of seating, charging stations and a family room are available. Seats contain power outlets to easily charge your devices.

A smoking area is not available, and smoking is prohibited within the terminal building.

Evacuations and emergencies

In the event of fire evacuation alarms sounding, please move either to the nearest exit or to an adjacent area that is not being evacuated. Follow the instructions of Fire Wardens wearing yellow vests. If you require assistance to evacuate please make yourself known to the Fire Wardens. Alternatively, if an alert warning tone sounds, please remain where you are and wait for further instructions.

In the event of an emergency - medical, security, fire or other emergency, please contact Auckland Airport Operations either by dialling 98777 on an airport emergency phone or by calling 0800 677 242, ext. 9, or from your mobile dial: 00 64 9 256 8777.

Life safety equipment comprising a defibrillator, airport emergency phone and manual fire call points is located at gate 15.

Customer service

We are here to help and are available at all times. You can contact customer service by using one of the helpdesk phones or emergency phones.

For customer service dial 0

For emergency dial 98777

Your location is Health Management Zone, International Transfers

Map of current services and facilities available for international transit travellers

Auckland Airport Wi-Fi Hotspot

What is the name of Auckland Airport’s wi-fi hotspot?

Auckland Airport

How do I access the Wi-Fi hotspot?

View your available Wi-Fi networks and select “Auckland Airport”. Open your web browser and follow the onscreen instructions to connect to the hotspot.

What happens if I have problems with the connection?

First check that your Wi-Fi is connect to the “Auckland Airport” Wi-Fi hotspot. Alternatively, go into your browser and type in then press Go.

If you are still having problems, please contact the Wi-Fi provider on 0800 11 18 44.