COVID-19 update

Due to the COVID-19 outbreak and the ongoing reductions to flight schedules and passenger numbers, the majority of our retailers at the international terminal along with The Mall and the Collection Point are temporarily closed.

Collection Point

Collection Point is the pick-up point for duty and tax free goods purchased from The Mall and participating stores off-airport throughout New Zealand that offer a tax and duty free sales service.

Collection Point is located next door Partridge Jewellers in departures. This is the only pick up point for all off terminal sales through stores such as Partridges, Michael Hill and T-Galleria (DFS) or online purchases through The Mall.

If you choose to purchase from The Mall, T-Galleria (DFS), Lotte Duty Free online purchases and Havana House, you will be able to collect on arrival. You’ll find Collection Point after clearing immigration, in the baggage claim hall, opposite baggage belt 3.

If your flight details change at any time, please contact the retailer where you made your purchase in order to change your details so we can be sure your purchase is available at collection point when you need it to be.

  • Passengers require photo identification when collecting parcels (Passport, Drivers Licence).
  • Passengers will need to notify retailers of any flight changes after purchase that may affect collection.
  • Passengers should allow sufficient time for collection.
  • The Mall purchases require your order confirmation email and your passport for identification purposes.

Orders can be picked up from your chosen Auckland Airport Collection Point during these standard hours:

Departures 4:30am–1:30am

Arrivals 5:30am–2:30am

Collection Point in departures

Collection Point in arrivals

The Collection Point

Collection Point in departures

Collection point arrivals

Collection Point in arrivals

Be rewarded on your next international trip

Shop The Mall – Auckland Airport’s online shopping experience, offering a huge range of duty and tax free products. Order as far as 6 months out or up to 24 hours before you fly.

Use the promo code: 15B4UFLY to get $15 off when you spend $100 or more*

*$15 off your order, minimum spend of $100 applies. Strictly one time use per customer only. Not in conjunction with any other offer, valid only on full-price merchandise. You must be over 18 years to purchase alcohol. ID will be required at the Collection Point. Excludes Apple & Beats range.

Contact Details

Departures: +64 9 256 8845
Arrivals: +64 9 255 9457
Fax: +64 9 256 8819

If you are a retailer with store(s) in New Zealand and would like to sell tax free goods to people travelling internationally, please contact us for more information:

Ridha Ali
Collection Point Admin Manager