The Collection Point

The Collection Point is the pick-up point for duty and tax-free goods purchased from participating stores off-airport throughout New Zealand that offer a tax and duty-free sales service.

The Collection Point is located alongside Aelia Duty Free in departures. This is the only pick up point for all off terminal sales through stores such as Partridges, Michael Hill and T-Galleria (DFS).

The Collection Point in arrivals is located alongside Travelex, alongside the Transit area. This is the main pick up point for JR Duty Free online purchases and Havana House.

Should you have a purchase at The Collection Point and your flight details have changed, please contact the retailer where you made your purchase in order to change your details so we can be sure your purchase is available when you need it to be.

  • Passengers require photo identification when collecting parcels (Passport, Drivers Licence).
  • Passengers will need to notify retailers of any flight changes after purchase that may affect collection.
  • Passengers should allow sufficient time for collection.

Contact Details

Departures Phone (4:30am - 1:30am): +649 256 8845
Arrivals Phone (5:30am - 2:30am): +649 255 9457
Fax: +649 256 8819

Retailers wishing to use The Collection Point service can contact us on +64 272 012 620.
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The Collection Point

The Collection Point in Departures

Collection point arrivals

The Collection Point in Arrivals