Further information

We welcome and farewell thousands of travellers and visitors every day at Auckland Airport and have a variety of services and facilities available to make your trip a little easier.

The airlines operating from Auckland Airport offer wheelchair and mobility assistance to help guests with access needs. If you have limited mobility, other physical or hidden disabilities it is important that you inform your airline and speak to them about the kind of assistance, you need. Please do this when you book your flight or at least 48 hours before you start your journey. This will help ensure that your airline is able to provide you with the right support within the airport terminal and onboard the aircraft.

Concierge Service

You can book the services of your own personal Airport Concierge. Our Concierge can provide a helping hand by carrying your bags, providing strollers for little ones, and assisting with booking onward transport from the airport.

You can book in advance online. Our Concierge service is designed to work in conjunction with special assistance provided by your airline and is in no way intended to replace services.

Hidden Disabilities

Auckland Airport proudly participates in the Hidden Disabilities Sunflower Lanyard scheme. This means that those with a hidden disability can wear a Sunflower Lanyard to let our team know that you may require some help while you’re at Auckland Airport.

Please get in touch to request a lanyard if this program is right for you at hiddendisability@aucklandairport.co.nz.

If you require assistance through Auckland Airport, we recommend you contact your airline or travel agent at least 48 hours before travel to discuss your special requirements. You’ll find the contact phone numbers for all airlines: https://www.aucklandairport.co.nz/ flights/airlines-contacts or on your airline booking confirmation.

• Useful contacts
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Contact our parking team via email or on +64 (09) 256 8898 between 0600-1900. Alternatively, you can contact us via our Facebook, X or Instagram pages.

Lost something at Auckland Airport? Please visit the lost property page on the Auckland Airport website for information on locating any lost property.

• I lost my passport: contact airport police on +64 9 2759046.
• I lost my duty free after security: contact NZ Customs on +64 9 255 6681
• I lost something in the terminal: contact Auckland Airport on 0800 AIRPORT (0800 247 7678)
• I lost something on the plane: If your lost item was left on board an aircraft, you will need to contact your airline directly.

We are continually improving our services and facilities as part of our commitment to ensuring all passengers have a positive experience when using Auckland Airport.

We welcome your feedback and suggestions on how we can continue to improve our service. Feedback can be provided at any time via our online form, by messaging on Facebook, Instagram and LinkedIn or by contacting the Auckland Airport administration office during business hours.

Email: www.aucklandairport.co.nz/contact-us

Telephone: our call centre is open to answer your questions between 0600-1900 every day on 0800 AIRPORT (0800 247 767)